Customer Care Representative (Japanese speaker) -- 3

Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries who want to expand their business outside of their home country through e-commerce. We are growing fast and are very excited about how we are changing cross-border e-commerce by making it easier than ever for companies to reach their customers in every corner of the world. At Lingble we look for talent worldwide. We work in an entirely remote environment and have employees in over 15 countries and growing. We are now looking for Customer Care representatives who will lead the rapid growth of Lingble Customer Care Team. Lingble is in rapid development with many new brands joining our platform early next year and adding new partners rapidly for the foreseeable future. With us you will be part of a dynamic team in an exciting high-growth technology company where you will get the chance to develop your career and have many advancement opportunities within Lingble, because at Lingble customer care is at the heart of our culture and operations. The flexible and remote work-mode at Lingble means we welcome everyone especially people living with disabilities and stay-at-home parents. Please find out more about our initiative and mission on such! System Environment: - Zendesk for email (tickets) - Zendesk chat support (this is integrated into Zendesk for easy ticket creation) - Magento for order processing Requirements: - Business level or above English language skills (Must have) - Business level or above Japanese language skills (Must have) - Kind, patient, and eager-to-help attitude and personality (Must have) - Problem-solving skills (Must have) - Multitasking (Must have) - Customer service experience (Must have) - Experience with Zendesk/Live chat/Magento (Good to have) You will be working closely with our other customer care representatives who speak English in a remote environment. Looking forward to your applications!