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Need 24/7 Telephone and chat support for small web hosting business

$2-8 USD / hour

Closed
Posted about 8 years ago

$2-8 USD / hour

We have a very low volume web hosting service that we need customer support help with. You will need to be able to cover 24 hours a day and 7 days a week phone and chat support. We will provide the chat software and telephone forwarding to your phone. Right now the volume is extremely low (less than 10 calls/chat per month) however, we are looking to expand and want to have the customer service piece in place before advancing. This job can be very simple but, you MUST answer the phone or chat right away. You can do this job while working on other projects. We will be able to expand the hours you can work, so that you are being paid more. You must have a basic knowledge of web hosting services or be able to be trained. When a call/chat is received you must be able to answer questions about hosting, our company or initiate technical support tickets. We have a team which is handling the technical side of our business - you will only be required to answer pre-sales, billing and general customer service inquiries. You must also be able to speak and write in English.
Project ID: 9728268

About the project

31 proposals
Remote project
Active 8 yrs ago

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31 freelancers are bidding on average $5 USD/hour for this job
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Hello, I think i sent you my proposal regarding this project please find it & I am ready for all requirements provided. Please let us discuss all details via private messages. Thank you
$5 USD in 30 days
5.0 (20 reviews)
6.6
6.6
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Hi there, I am interested to learn more about this opportunity. What will be the two hours of the week? Please advise. Thanks & Regards, Mahtab
$10 USD in 2 days
5.0 (71 reviews)
6.4
6.4
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Dear sir, I have gone through the Project description, yes i can understand that you have web hosting company and for that you need someone who can response customers in chat or phone 24x7. For this first of all i need to get myself totally acquainted with the process of web hosting, billing and pre-sales. So that i am able to answer customer query immediately and correctly. I would also like to discuss the some general inquires customer usually and frequently ask? I am looking forward to have a detailed discussion further. Thanks Swati
$5 USD in 3 days
5.0 (10 reviews)
3.8
3.8
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Dear Client, Thank you so much for giving me opportunity to write this proposal. I have extensive experience in BPO. I have worked with Citi bank Chat support. I also posses good knowledge in SEO. For your project we do all the things as per your requirement and do it on time. If you are interested please come on Instant message for more discussion. I always work for long term relationship. Kindly consider me and give a chance to prove my self. Thanks & regards Deepak Sharma
$4 USD in 10 days
4.9 (12 reviews)
3.5
3.5
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Hi Dear I am interested to work with you as a representative. honestly I did not do that kind of work previous But I am waiting eagerly to do that kind of project.I know it will be a challenging position for me.I ensure you I will carry my all responsibility properly. I am willing to give you any interview by voice or messaging. At last I invite you to chat with me for further discussion. Regards Sumon
$6 USD in 48 days
5.0 (29 reviews)
3.5
3.5
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Hi there, do you need a competent and effective freelancer for your website customer support? I can efficiently get this done. Yes I am available to answer calls or chat right away. I learn pretty fast so learning the basics and technical aspect is not a problem. I can get started right away. Looking forward to discuss this project with you further. Thank you.
$7 USD in 2 days
0.0 (0 reviews)
0.0
0.0
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Hey, I am an electronic engg. student and also worked in call center earlier + I've my own website so know about web hosting and other technical stuff. My call center job was to services a USA travel website orbitz . com and solve thier queries, make reservation on thier behalf, and sometimes handle customer when he/she misses flights or face payment gateway issues and many more. I also have a good knowledge of web hosting as I have my very own (not so successful start up) website, which is a online magazine ,which is spoofydia . com I think I am a perfect fit for your job profile and looking forward to work with you on this project. Waiting for your reply, Yash
$5 USD in 50 days
0.0 (0 reviews)
0.0
0.0
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Greetings! I am Zwitsal Mae Yuson and I am applying for this project and I assure you that I have all the qualities you need for this job. I’ve been working online for a year already and throughout the jobs I have had, I was able to enhance my skills and unlock the ones I didn’t know I am capable of including encoding of data, Social Media Managing, blogging, article writing, knowledge on Word Press, web research through the help of different search engines like Google, and so much more. I also know how to use Google Docs and Drop box. Furthermore, I also have knowledge with using basic offline applications like MS Word, Excel, Notepad, and PPT which I believe one of the basic and most important factors one must possess. I also have reliable source of internet connection and that, service reliability is guaranteed. I am very keen to details and I strictly observed time frame given to me. Should you haven’t found the right candidate yet for this project or somehow, find me qualified for an interview, I’d be happy to accept any invitation coming from you. I am looking forward to hearing from you soon. Best regards, Zwitsal Mae Yuson
$2 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello! My name is Ana and I come from Serbia, small country in southern Europe. I am very interested in your job and belive that I can provide you best service that your clients need. Since I have never worked similar job, I would love to pass through your training and to learn how to behave with costumer. If you are interested, please send me private message so we can discuss about your tasks. I am not sure that I understood completely your description of working hours. I would like to know if you need only one person to handle the entire job, or you need several freelancers who will split work hours. Thank you for attention! Best regards!
$5 USD in 14 days
0.0 (0 reviews)
0.0
0.0
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I have experience as a virtual assistant and in customer service. Please contact me as to how I can be an asset to your company.
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I’d be thrilled to provide world-class customer support for you! I have the skills and the experience to complete this job for you exactly the way you want, and not only meet your expectations, but exceed them! I would be happy to begin work for you immediately for only $4.00 USD per hour. Looking forward hearing from you. Cheers! Roald
$4 USD in 2 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$6 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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I'm a professional and a hardworking. I can answer the phone or chat right away. I'm willing to be trained and learn everything. If you entrust to me this project and will give me the opportunity to work on it, I’ll make sure that this project will be a successful. I have a flexible time and be able to work more than 2 hours a week.
$5 USD in 2 days
0.0 (0 reviews)
0.0
0.0
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Hi I have very good experience in web presence service like domain, hosting and email services. I can support all kind of DNS issues, Hosting issues, technical support and sales support. I will be fine if you have screening process. I can handle all types of customers if you ready to give documentation or any company url which i can get all details. Thanks, Jakk
$4 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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5 FTEs priced at 2 USD per hour for availability 24*7 hours per week (168 hours/week). We will in addition invoice you 5 USD per call. I used to work as assistant manager in a small webdevelopment company. We was also handling hosting and domains for our customers. I look forward to dicuss the project with you. Kind regards Anders
$2 USD in 168 days
0.0 (0 reviews)
0.0
0.0
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Hi we are currently with 24/7 tech support, so this would be a familiar task for us. Once we get discussed in person we can do much better business.
$6 USD in 2 days
0.0 (0 reviews)
0.0
0.0
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I have experience in Chat support, Inbound and Outbound support as well. Would be able to provide additional agents as well that can dedicated entirely to your work. Please feel free to contact me through Freelancer.com or you can contact me on the other information provided. Awaiting your response. Regards.. Devendra Saroi.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I can guarantee that my forte on this field will definitely reach your expectation if or whatsoever you need my resume I'll be more than be happy to send you at all times in any day. Thanks.
$5 USD in 2 days
0.0 (0 reviews)
0.0
0.0
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Hi, we are SKYWARD business solution based out of Delhi. We have a strong experience in lead generation and recruitment. We work 24*7 and we guarantee assurance. What I can just say is that try us once and then you will be ours forever. Skype:chirag_chawla1
$5 USD in 24 days
0.0 (0 reviews)
0.0
0.0
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i can make what is need. my last work was like thin i know everything. i realy want this job i can work 24/7
$5 USD in 60 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Rhome, United States
5.0
34
Member since Aug 27, 2014

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