My self Siva and I have 4.0 years of experience in IT Industry and having a 3.0+ years of experience as Service Now Developer & System Administrator and 1year as Remedy System Administrator in all aspects of client engagement lifecycles including Requirement gathering & effort scoping, product implementation & development, production support, and system upgrades on ITSMand `monitoring.
Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITILV3.
Strong Experience in Design, Development and Execution of Test cases, Test Scenarios and AutomatedScripts.
Good experience in developing Workflows and in customizing the applications in Service Now using JavaScript, XML, andHTML