• 5.6 years in Software Testing- QA with full system development lifecycle experience, including designing, developing and implementing test plans, test cases, and test processes including functional testing, integration testing, risk based testing, and regression testing.
• Extensive knowledge in End-to-End testing of Salesforce modules and AppExchange: Salesforce CRM & Sales Cloud (Accounts, Opportunities, Agreements and Repositories, Lead, Contacts, Campaign, and Quotes), ModelN, Apptus CLM, and AdobeSign.
• Good knowledge in HVS (High velocity Sales), including Work Queues, Sales Cadences, Lightning Dialer, Lead scoring.
• Proficient in SDLC methodology from business requirements analysis, software development, quality assurance, UAT, production migration and transition, to post production support.
• Proficient in working with projects implemented on Agile methodology.
• Experienced in Bug Reporting and Tracking, Bug Reporting and Tracking Tools like Rally, Salesforce CMT, Agile Accelerator and JIRA.
• Experienced in developing Validation Rules, Work Flows and Approval Processes for new Tasks, field updates, and Email generation according to application requirements.
• Created page layouts, search layouts, record types to organize fields, custom links, related lists and VF Pages on a record detail and edit page.
• Good understanding with Salesforce security (profiles, permission sets, roles) and sharing rules for users at different levels of organizations.