Dears,
I am Adel AbdelMeguid, reaching out from Egypt. My professional journey in the call center industry spans over nine years, during which I have developed a comprehensive skill set in customer service and telemarketing. Starting as a trainee, I have ascended to the role of Operations Manager, where I currently lead a team of over 75 dedicated professionals. My tenure has endowed me with an intricate understanding of call center operations and the nuances of team management.
My expertise extends to sales, where I have successfully marketed health insurance plans, time-share quotas, medical life alarms, and medical equipment, primarily catering to the U.S. market. This experience has not only sharpened my sales acumen but also deepened my knowledge of the healthcare sector and its associated products.
In addition to my managerial and sales capabilities, I am proficient in Microsoft Excel. My adeptness at filtering, sorting, and pivoting data enables me to derive actionable insights and support data-driven decision-making. I am also skilled in managing essential recordings for quality assurance and operational analysis.
I bring to the table unwavering commitment and readiness to contribute to your organization’s success at the earliest opportunity.
Warm regards, Adel AbdelMeguid