We need to get some data from [login to view URL] ([login to view URL])
We need the following
If an agent has made an incoming or outgoing call
Duration of the call
Date/time of the call
Tag of the call
Which company the call concerned
We need an overview as the attached, there we want to be able to
Search from a date to a date
Search for a particular agent or all of the agents
Search for a company or all of the companies
Search for a color (green is calls with profit - calls are calls with loss)
You must be able to make the search in all of the parameters above or only one or some of them.
When the calls are shown in the result, then depending on the agent, then the time must be multiplied with the following
044: 2,328
043: 2,328
040: 2,328
035: 2,328
033: 2,7945
014: 3,8805
If agent 201 has answered or made a call, which lasted 20 seconds, it it is 0,20 * 2,328 = 0,4656
All calls below 7,1 are green and all above are red.
In the bottom of the overview, when you have gotten the information, then it must show the total for all of the calls. It must show the total divided in red and green e.g.
Total: 112,34 (green) / 156,11 (red)
Hi, there?
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Thanks for your attention.
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