drupal or Joomla Project mail order repair

I have a joomla site and need to set up mail order repairs. 1)on the site a customer will be able to pick a repair or upgrade service 2)Pay for the service via paypal 3)Print out a service ticket and shipping label This is something like RMA (return merchandice authorization) The process should work like this: A customer comes to the site. Orders and pays for the repair service. Prints out a packing slip and shipping label. (shipping will be included in repair cost) Packs and ships item to our repair facility.