Mystery Shopping Calls!

Hello, I have some experience with your work. I usually can catch on to a new job fast as long as the instructions are clear. I can use Excel and research on the internet.

Our call center is currently doing QA scoring for a client in the UK. Our agents make it appear that they are customers and score each call they receive as to how well the agent explained the products and services, attitude, etc. Client pays us per minute of talk time but we are willing to negotiate any payment term you will offer. I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.