Help with customer support

We're seeking an energetic and enthusiastic customer service professional to engage with homeowners As They navigate home improvement projects. You'll need to be comfortable on the phone, fielding a rage of inbound calls, as well as initiating outbound calls to conduct market [login to view URL] role is integral to Modernize's new consumer facing strategy. You want to become intimately familiar with homeowner's pain points and contribute your ideas for improvement. You willhave to think on your feet, finding the best way to navigate conversations with different callers. Sometimes, you will be able to help homeowners with contractors did connect can help [login to view URL] is a full / part-time, work-from-home position. We offer competitive hourly compensation with performance bonus potential. This position has the opportunity to grow into training, management and potentially a full-time position as the Customer Success team grows. Here's what you'll be doing: Answer inbound chats and questions from visitors through a tool called [login to view URL] outbound calls to homeowners to conduct market research, probing questions about Their Experience with different home improvement [login to view URL] results of daily shift through online tools .be available 95 +% of your shift time tracked through to automated dialing [login to view URL] we are looking for: Someone who loves to succeedStrong detail orientation and communication / listening skillsThoroughly and Efficiently gather customer information must be capable of being highly productive while working from home someone That is versatile and able to change focus quicklyMust be a dedicated individual with at extremely strong work ethicSomeone who loves a challenge must be able to Efficiently navigate multiple windows / tabsBenefit * Flexible Spending Accounts * Paid Holidays * Paid sick days * Workers Compensation * Unemployment Insurance * Mutual Fund purchases at net asset value * Employee Assistance Program * Opportunity for bonus participation * Company-paid profit sharing * Tuition reimbursement