Good day! I am from the Philippines and have similar experience. I available to work the soonest you need my expertise.
At present, I am a Senior Specialist in Global Analytic Insights of a BPO company based in the Philippines. I am currently co-managing a chatbot project for an Australian business software & solutions company. I do daily qualitative transcript analysis, safety net analysis and false positive analysis. Adding or identifying the issue type/categorization is part of my daily tasks.
Moreover, I have eight years of customer experience supporting clients - three years as Operations Team Leader, two years as Subject Matter Expert, another two years as Customer Service Agent, and a year as Training and Quality Associate. In connection to these posts, I took different roles starting from Technical Support, Mentor-on-Duty, Web Coach, Training and Quality Associate, and Team Manager. I have had experience with client interaction, training, quality, and managing a team of 15-20 agents, Web Hosting, and the Retail industry.
I have also supported different lines of business: chat, email, social media, and phone.
The clients I have worked with are from the following:
Retail/E-Commerce - The Warehouse Group (The Warehouse, Warehouse Stationery, Noel Leeming, 1-Day and Torpedo 7)
Technology - Endurance International Group, Spectrum, and AT&T
Business Software & Solutions - MYOB Australia
I am excited to join your team.