Customer Retention and Support Specialist

Hello, I understand you are in need of a Customer Service Representative. I am very well trained and experienced. I am confident that my 10 years of experience in the BPO industry as well as my 12 years experience of being a Freelance VA doing project management,administrative tasks, customer support/service, email and chat support, lead generation, appointment setting, social media management and more makes me a right fit for the job. I have played a major role in promoting the growth and success of my previous projects. I am an effective organizer and planner. I am more than happy to share and apply best practices and or learn more and bring out the be part of the project's success. I am hardworking, reliable, trustworthy, resilient, fast learner and very optimistic.I pay attention to detail and I can work with minimal supervision. I'm up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (ringcentral, vicidial and other dialers). I have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and I'm knowledgeable with online calendars and scheduling (e.g. Google Calendar) and more but still, I am very much willing to learn and grow. I can start anytime at any timezone you may require. I can forward my resume for your reference. Thank you and I would would love to hear from you on how we can start.

Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk, asana, etc. https://www.freelancer.pk/projects/customer-support/Project-for-First-Step/reviews https://www.freelancer.pk/projects/customer-service/Customer-Service-Representative-URGENT/reviews Kindly message me to discuss further Thank you Faiza Bilal

Hi there! I'm a PDF expert and an Administrator, with over 3 years experience dealing with PDF and data entry. I have previously worked as an online customer service representative for a pharmaceutical company. I can help achieve your desired goal with ease. When do you need this project to start? I look forward to working on this project with you.

Hi am Bartholomew vision, am the right person for the job. I believe in hard work and excellence. I put my best in everything I do.

Hello I will try to prove my worth and give the best outcome for the job and will complete the task on given time

Hello Sir, I have read your project. I have over 10 years proven experience in this subject. so you can give me the project, I'll complete your task within time with 100% accuracy. Thank you

Hi client! This position is just right for me as I am an experienced customer service representative agent experienced in handling phone calls, customers orders and complaints for over 2 years. I’m also very proactive and good at problem solving. I’m also very proficient in English speaking as it’s a native language for me. I’m bidding for $38 per hour and I can guarantee consumer and customer satisfaction as I’m calm and tolerant and always ready to listen and help. Also efficient in data collection and the use of Microsoft office... really hopeful for this chance. Thanks . Faith

I have a total of 6years work experience in this field and am confident that I am the best candidate for your vacancy also I have 6 years in the hospitality industry which prepared me well to handle customer service. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers also helping with retentions for the company. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success. I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls daily. I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers. Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application. Yours sincerely, Nyaradzo May

Dear Hiring Manager, I am interested in the job. I have more than 12 years experience in service delivery and customer service domain. I think I'll fulfil your requirements. I can take your customer service team to a new dimension. Let's connect to discuss further on this. Looking forward to hearing from you soon. Kind Regards Ritesh Kumar

Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant, and experience working as a technical support professional supporting Microsoft O365 customers/users regarding Microsoft exchange online, Azure and outlook issues for 1year and 3months via phone calls, emails or chat. I believe with the skills and knowledge gained in that time I can make an impact and perform well. Please contact me.

I have gone through your project.i found it related to my field of work. if you want me to start working please ping for further discussion about project.

Hey I have understood your requirements and I am very pleased to inform that I have my experience is all the listed fields. I have been Operational Project Manager in addition to that my core responsibility also included to Hire right people for right job. I have Masters degree in Project Management and Bachelors in Software Engineering so I have both Managerial and Technical Knowledge. I guess I could be really good fit for this company, come in chat to discuss further. I have couple of questions. Are you using any software for Project management? What is your time zone? how many employees are working in your company?

I am interested in the proposal. I am a responsible person and I can carry out this work, I have immediate and complete availability to start your project. Please give me this chance. I am sure that you will be satisfied with my work, exceeding your expectations. The most important attributes that I have are being able to learn quickly and adapt easily to any sector.

Greetings, I am excited to be applying for the Customer Service manager position. I believe that my education, skill set and experience make me a suitable candidate for this role. My last 20 years job experience where more than 10 years I was unit head (Workforce management head, then Contact Centre head) in various organization, have given me the capacity and confidence to ensure operational excellence. Among other tasks, I know project management, Service quality management, Process development, insight management etc. I did workforce management for 10 years ,managed a large team of 500 CSR successfully in Robi. Worked for 2 years as an analyst in a big BPO project of Robi. I have experience in handling social media channel. I conducted training programs for the new recruits & existing staffs of Customer Service for the last 15 years. As a freelance trainer, working with Bdjobs training from 2018. Being an ISO certified lead auditor, I have developed and executed SOPs, SLAs to maintain customer service standard. I was involved in various researches as a part of Customer insight management to achieve profound insight in developing strategies that lead to operational excellence, customer loyalty and new customer acquisition. I was involved in various researches in Robi as a part of insight management with AC nelson. I have accomplished a good number of cross functional projects successfully in Robi & EBL. Regards Israt Jahan

A 10 year customer service professional for US-based customers, mainly from the credit card market. I've worked under three, world renowned financial institutions, delivering high standards of customer service. In my entire tenure in the industry, I also have been assigned multiple times to train new hires and provide subject matter expert/escalation support due to my inherent knack for teaching and relentless passion for self-development. I also am an intermediate english audio transcriptionist with more than a thousand hours of production time - which included mainly transcription work, quality data encoding and constant client communication. Excellence and development is my credo. I do not settle for the acceptable and will always aim to exceed expectations.

I am interested in working on this project. I have been working as a Customer Service Expert for more than three years mostly in the travel industry. My main responsibilities were handling inbound customer concerns, process bookings and quarterly payments and make outbound calls for our new Membership Campaign. I've also worked as an outbound sales expert for more than five years. I am result-driven and can work with minimum supervision. I am looking forward to hearing from you. Thank you.

Hello, This is Monika here. I have a two years of experience as a customer support specialist in Melbourne. I have a knowledge of CRM and Sharepoint.

Hello there, I am writing in regard to your job opening of Customer Retention and Support Specialist. As a candidate with extensive experience in Customer service, Helpdesk and support I am highly skilled in delivering the best and most accurate service. The opportunity to join Customer Retention and Support Specialist greatly interest me, I believe that I would make a valuable asset to your team and I offer my resume for your review. As per my professional summary, my qualities and experience make me highly suitable for the role of Customer Retention and Support Specialist. Throughout my career, I have demonstrated the highest levels of service and commitment to the mission of any organization I have worked for. Thus, if you are looking for a well-grounded Customer Retention and Support Specialist please contact me to arrange an interview. I am eager to learn more about how your organization can benefit from my contribution. I thank you for your time and consideration, and I look forward to hearing from you. Regards,

Hi, I read your above mentioned job description carefuly and I would really request you to provide me a opportunity to showcase my ability and take your your business to the next level. Since I'm just new to this freelancer portal, you will see zero reviews and projects on my profile however I'm already experienced and looking for a call from your end. Thank you :)