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analyst for work force planning forecast and scheduling

$10-30 AUD

Closed
Posted almost 5 years ago

$10-30 AUD

Paid on delivery
I require a person that has developed work force planning FTE requirements for inbound, I require a person to analyse inbound call data and then define FTE requirements to meet service levels and then generate FTE rosters to cover inbound calls I can provide any data require to run the analysis, just confirm what you require: This will be ongoing work to complete scheduling monthl
Project ID: 19879442

About the project

12 proposals
Remote project
Active 5 yrs ago

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12 freelancers are bidding on average $61 AUD for this job
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Greetings, I am Noel, a BA in ECONOMICS, MA in ECONOMICS, ACCA, and a proficient statistician. I offer data collection, analysis, interpretation, and presentation services and I am competent in software such as Excel, SPSS, STATA and R Statistics. I am qualified to take up the project and would love to speak with you further about taking this project on. If you'd like to view my previous work, take a look at my Portfolio. Kind regards, Noel Reuben.
$200 AUD in 7 days
4.7 (209 reviews)
7.4
7.4
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Hi I am a very experienced statistician, data scientist and academic writer. I have completed several PhD level thesis projects involving advanced statistical analysis of data. I have worked with data from several companies and have done projects involving high level quantitative analysis and data interpretation skills to study the trends, time behaviour and compare the variables in the data. I can do advanced level analysis in SPSS, R, PYTHON, WEKA, TABLEAU and EXCEL tools like machine learning, hypothesis testing, forecasting, T-test, ANOVA etc. Looking forward to discussion, Best Regards, Suyash
$150 AUD in 7 days
4.7 (10 reviews)
4.5
4.5
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I DO NOT OUTSOURCE I have been a freelancer for the past 8 years, I believe that my experience and skill in this background will prove to be of great help to you. Contact me to discuss more on the details
$35 AUD in 1 day
5.0 (11 reviews)
3.9
3.9
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I am a profession Business Analyst and Data Science expert holding years of experience in utilizing advance level tools and functions of Excel and various other data analysis software to develop highly dynamic and automated forecasting, business analysis and data analytics models. I will be happy to discuss in detail.
$30 AUD in 1 day
4.6 (21 reviews)
4.4
4.4
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-I Require proper call data agent-wise with demographics. If possible please create a Data Dictionary, I am ready to work for it. -I have done Post graduation in Business Analytics and working as a Data Analyst for 2 years. -Looking to bring the benefits of data analysis to your business, the company might have analytics already implemented but with the skill of R Programming Language, Knowledge of Machine Learning, Algorithms, SQL, Amazon Redshift, TIBCO Spotfire, MS Excel I can help to present the metrics well. -Proper coding skills with Python, R, Pyspark, SMV, HIVE SQL, etc., I am well into Big Data so any kind of data can't challenge my skills -With the experience in customer retention and Operations, my analytical skills have delved into good business insights which can help the business. -Very good with statistics and predictive modeling -I worked with USA multinational healthcare giants such as Genentech, Aimmune, etc on various projects which makes me very comfortable to work within different aspects
$30 AUD in 3 days
5.0 (1 review)
3.7
3.7
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Hello, I am a professional, proficient freelancer with capability of conducting quality FTE analysis which will perfectly suit your workforce requirements
$20 AUD in 7 days
5.0 (5 reviews)
3.4
3.4
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Dear Sir, I have gone thru your requirements and I believe I am a perfect Candidate for this Project I am currently working as a sr. Manager Workforce for a well known BPO. To forecast the accurate number of people I would need below details: - Historical call Volume (interval level and would need to discuss this post analysis) - AHT (average handling time) - service level ( example :- 90% of the calls has to be answered in 20 Seconds etc. ) - Shrinkage% ( Attrition%, Attendance%, Leakage%, Planned Leaves%, Occupancy% etc) - I would like to setup a call with u to discuss the other requirements in details. I can also help you to devise the Hiring plan to ensure that you are not impacted by monthly attrition% Message me to discuss more about it Thanks & Regards, Sumit Kakkar
$15 AUD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hi, This is what I do... Cap plan, forecast, schedule, analysis, and all that WFM tasks. Looking forward to work with you on this and next project(s) to come. Hope to hear from you soon. By the way, rate is negotiable as I really want to work on this one as well.
$66 AUD in 1 day
0.0 (0 reviews)
0.0
0.0
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I am a motivated Digital Business Analyst with exceptional analytical and technical skills, diligent, proactive, experienced in user research, market research, behavioral driven design and managing the iterative delivery of digital products and services. Some of the responsibilities I have managed for different organizations in the past include: • Developing, designing and testing customer-focused digital products and services for web, mobile, eCommerce and eBusiness applications using Unified Modelling Language, object oriented analysis, user experience and behavioral driven design. • Understanding of prevailing digital technologies and applying them to user research insights towards the design of innovative digital web products and services in Windows development environments, e-commerce and financial software environments. • Conducting feasibility studies, competitor analysis, target audience research, etc. on prevailing digital technologies, applying knowledge acquired to user research insights towards the design of innovative digital web products and services. If you would like me to help you with this project then please accept my bid and proceed to provide me with your high level requirements or project scope. I will then schedule a call where we can go over the work to make sure we are on the same page regarding your requirements, expectations, delivery approach and milestones/timelines. Looking forward to working with you on this project. Many thanks Daniel.
$72 AUD in 1 day
0.0 (0 reviews)
0.0
0.0
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Hi, Greetings, I’m glad to hear about your project on applying predictive analysis on the call centre service, and I am confidence in helping you with my experience in data analytics in my workplace and postgraduate student in one of the world famous university in Hong Kong. To address your first concern about what data should be included in the analysis, I’d say it depends, but usually it’s important to understand 1) when, 2) duration, 3) origins of calls, 4) intents of customers, 5) follow-ups by staffs, 6) phone num and other information that can tell about the conversation details. It’d be a long term project in views of mutual benefits since the analytics and models requires our deep conversation and refinement. Note the quote includes a basic deliverables of a roaster on meeting the FTE requirement, but I believe it worths more to dig deep into the issue. PM me if you’re interested in knowing more. Thank you. Oscar
$55 AUD in 3 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of AUSTRALIA
Windsor, Australia
5.0
8
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Member since Jan 11, 2013

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