How's your overall customer satisfaction and willingness to recommend your product? What is your customer's profile? What are your call or chat drivers? How's your response rate when it comes to addressing the customer's issue in a timely manner?
As an experienced customer support for almost 8 years, I can definitely help you transform your business into increased revenue, high customer retention, resolved rate and improved willingness to recommend. I believe that stellar customer support experience is the best business strategy of all.
I have experience handling a customer service team as well. I can definitely help you in further improving your current processes for your team to be more efficient and effective (chat or call flow, words that work, anticipating needs, profiling the customer, etc)
I have worked with international companies dealing with clients from the USA.
I have had an opportunity to hone my skills in:
Customer support via phone, email, and chat
Multitasking
Data-driven analysis
Critical thinking
Call monitoring
Analyzing data to create monthly action plans
Having worked in small and multinational companies, in different positions and shifts, made me very adaptable and versatile. I am a fast learner and a hard worker. I like mixing my customer service skills with my broad experience in management and administration. My objective is to provide my experience in different fields and I am looking forward to gaining new ones.