Danish-speaking customer service (URGENT!!!)

We are currently needing a customer service agent with Danish language for our client in Sofia, Bulgaria. Permanent, ON-SITE position. About us: We are headhunters of IT personnel for big and innovating companies in Europe. We also have been innovating enterprise computing solutions for the IBM midrange community since 1982. ASNA is both an IBM Advanced Business Partner and a Microsoft Gold Certified Partner in Application Development. About our client: awarded by FlexJobs in 2015 as one of the top 100 top companies with remote work, awarded in 2015 as Syracuse Business of the Year, Best CIO award for leveraging IT, and it continues to receive local, national, and global awards. These accolades honor the company's successful training programs and its talented team members. Main responsibilities: - Receive and resolve issues abour a software product - Respond to customer queries in a timely and professional manner - Project a professional company image through phone, chat and email interaction - Provide customers with product and service information - Prioritize tasks and to involve other teams when needed by following the escalation procedures. When starting, you will receive a training for carrying out the tasks of the job. Working environment and benefits: - International atmosphere - Competitive salary - Relevant training - Excellent social benefits - Rewards and recognition programs - Great office location - Team Building activities - Private medical and dental insurance For those moving from another country, the company offers: - Relocation bonus - Accommodation for the first 2 weeks - Airport pick-up Required: - Availability for working ON-SITE, 40 hours per week - European passport - Fluency in Danish - Very good English language skills - Excellent communication skills - Strong listening/comprehension skills and good follow up skills - Ability to multi task and to make quick decisions - Ability to adapt quickly to changing business requirements. Requisitos deseados Nice to have: - 1-year experience in a customer service environment - Willingness to learn and obtain new skills and competencies Working hours: Mon-Fri 10-19 o`clock