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It will help to resolve any kind of computer related errors occur in computer system. And it will help when client face to a problem related with the computer system. Client can communicate with this Help Desk System with two different ways. They can use email, forum post. After the problem received above one method, system can identify the problem using its AI algorithms and other implementations. After identify the problem, system will search for the available technicians who can answer problem among all available technicians. so categorized all technicians with their knowledge areas. And based on that categorization, system will select the most suitable technician who can answer the problem. Then system will forward problem to the selected technician. After he answered the problem, it will forward to the client via the same method client was communicate with the system