Ticket Management System completion/enhancements(repost)

I use a hosted application called Autotask for time entry and billing of IT services. The web interface is slow, so I commissioned a program that allows me to enter tickets offline and post them when I have a network connection.

The program is 95% feature complete and has a handful of bugs. I would consider it very close to finished. All development code is provided

I’d like the project completed ??" I have a document of about 20 bug fixes and enhancements (attached).

I hope this will lead to additional work on the program, including:

·? ? ? ? ? ? ? ? Interface with Outlook, where tickets are created or updated on the fly when matched with ticket numbers in emails

·? ? ? ? ? ? ? ? Timer-type app for clocking in and out of multiple jobs simultaneously.

·? ? ? ? ? ? ? ? Interface with Avaya phone system (completed calls bring up ticket entry reminders)

·? ? ? ? ? ? ? ? Interface with Bomgar remote support system (completed help sessions bring up ticket entry reminders)

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## Deliverables

There will definitely be bugs not documented, but i spent a many hours going through the system and have (somewhat) successfully used it, so hopefully they are minimal.

I value providing me with a well-tested product and will award bonus accordingly.

Thanks!

.NET Engineering Microsoft MySQL PHP Software Architecture Software Testing SQL Visual Basic Windows Desktop

Project ID: #2890394

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