Instant Chat & Email Support
$2-8 USD / hour
Bloom is an investing and financial education app. We are looking for someone to provide customer service through email support, live chat support, and text messaging, ensuring responses are provided within a very tight timeframe of 30 minutes. The ideal candidate will be proficient with Intercom, as this is our chosen platform for managing customer interactions.
**Requirements:**
- Excellent written communication skills
- Ability to respond promptly within an hour
- Experience with Intercom
- Proficiency in handling email and live chat support
- Ability to provide friendly, efficient service
**Ideal Skills:**
- Customer service experience
- Strong problem-solving skills
- Ability to multitask and manage high volumes of enquiries
**Responsibilities:**
- Managing incoming customer support requests via email, live chat, and text
- Ensuring all customer inquiries are responded to within 1 hour
- Maintaining high customer satisfaction
- Providing detailed product and service information as needed
I'm looking for someone who is committed, responsive, and has a track record of providing exceptional customer service in a fast-paced environment. Your ability to manage conversations efficiently while maintaining a positive customer experience will be crucial.
Project ID: #37782177
About the project
108 freelancers are bidding on average $6/hour for this job
Hi! I saw your post and it caught my attention. It is a passion of mine to work as a Virtual assistant who has skills in Customer Support and email managing tasks. I don't want to lose the opportunity and therefore app More
Hello, With my 4 years of experience using Intercom and a passion for delivering exceptional service in customer support, I'm best fit for this position to contribute to your team and support your customers through ema More
Hi. I think i may a right person for this role. I have 3 years experience in customer service/Customer Support. Based in UK/USA.
Hello, Hire me, Jennifer, for your Instant Chat & Email Support project and I guarantee a level of dedication and excellence that far surpasses your expectations. With my extensive experience in Virtual Assistance, Air More
Yes,I have the ability to do the work engaging in live chat responses and also doing the work efficiently. Hope you choose the best for your work.
Hello there! Hire me now as that instant customer support agent and I promise you wont have issues onboarding me. I am a proactive customer support agent who is skilled in phone support, chat support, text support and More
Greetings! I am Muhammad Ahmed, a full-time freelancer with over 5 years of experience in customer services. I have worked both as a call and live chat representative for multinational organizations and entertained cl More
Hello, my name is Lody Novianti. I have experience as a customer service, so i think this role suitable for me
I am a human resources professional, with experience handling clients and costumers, and Managing incoming customer support requests via email, live chat, and text as well as internal software. I have Excellent written More
I am an excellent fit for the role of customer service representative at Bloom. I have years of experience in providing fast and efficient customer service via email, live chat, and text, with a focus on maintaining hi More
Hello, I'm excited to apply for the Instant Chat & Email Support Position at your Company. I have a bachelor's degree from the Faculty of Languages. I'm a detail-oriented professional with over 10 years of experience More
Hi there, I am an experienced email manager and customer service representative. I can assure you that I can do this task. Let's talk. Thank you. Regards, Cherrie