ECOMMERCE CUSTOMER SUPPORT -- 2

Completed Posted 4 years ago Paid on delivery
Completed

We are looking for customer support assistants who can converse in both English & Malay, to help us deal with everyday online e-commerce operations which includes but not limited to

Customer service / chat / emails

Processing orders / updates of spreadsheets documentation

Returns / cancellation management

Confirmation and tracking of shipments

Relevant additional tasks deemed necessary will be assigned from time to time

You can access the customer chat systems / work from your home so long as you have internet

As we are inviting multiple candidates for this offer, we have 2 working slots and you will be shortlisted for either morning slot 10am-12pm or evening slot 4pm-6pm everyday (Singapore time) from Monday to Friday.

So total working hours per week is about 10 hours from Monday - Friday

This offer will be paid on weekly basis and if we find you are competent for the job we shall continue hiring you on weekly basis until the time we find you suitable for full time employment at our company

We’ve been running our business for more than 5 years and will want to hire on a long term basis.

With that said we are not looking for short term employees and will terminate contract If given such scenarios

You are making too many mistakes.

Doing Unethical things ie cheating, dishonest work that will reflect poorly or negative impact on our business

You don't reply to your emails or other communication chats in a timely manner.

You do not abide by the terms of a written SOP or oral agreement.

Customer Retention Customer Service Customer Support English (US) Translator Malay Translator

Project ID: #24805325

About the project

32 proposals Remote project Active 3 years ago

Awarded to:

shafieqah98

Hello sir, My name is Nur Shafieqah Farhanim Hussain from Malaysia. I have read your details that need person that could done a job as customer service. After going through this project with honest it matched my skill More

$5 USD / hour
(0 Reviews)
0.0
nurmunirahsani

Hello, I am Nur Munirah Sani from Malaysia. I have read through the job details and I will be pleased to help you with this project. I have a Diploma in Office Management and Technology and a Bachelor in Office Systems More

$5 USD / hour
(0 Reviews)
5.0
ftinjfri1998

Dear Hiring Manager Thank you for this wonderful opportunity. My name is Nur Fatin Izzati binti Jeffri from Malaysia. Your job post has caught my attention because I was experiencing in this field and I am considerin More

$5 USD / hour
(0 Reviews)
5.3
Imanaus28

Hello I am Nur Atikah from Malaysia. I feel that I am a suitable match for the job. I have held several customer services almost 2 years and I also have conducted and managed my boss account to sale their product on More

$5 USD / hour
(0 Reviews)
0.0

32 freelancers are bidding on average $787/hour for this job

mnurullah1981

Hello There, I have experience in customer service via live chat, social media and email, social media management, virtual assistant, web research, data entry and admin support work. I am proficient in the English Lan More

$4 USD / hour
(19 Reviews)
4.9
Batairy

"Experienced Customer Service Representative." Hi I have read your job description and interested to deal with you, Please take a look at my profile and reviews to get an idea about my work. I'm online at the moment, More

$5 USD / hour
(15 Reviews)
3.7
ailingfoong

Work as Freelance Transcriber, Translator, Subtitler, Web Application and Mobile Apps Tester for 4 years 10 months.

$7 USD / hour
(9 Reviews)
3.8
coldtrue113

Hello there. Thanks for posting this job. I have more than 5 years of experience working as a VA for many successful online stores and I can be handy with the following: * Customer service via email, chats, comment More

$8 USD / hour
(3 Reviews)
3.1
abubakarmir46

Dear sir, I've reviewed your complete job description, and I fulfill all the qualifications required for this project. I would love to be your employer with quality work. My key Skills are: copy-writing , data entr More

$25000 USD / hour
(0 Reviews)
0.0
RahimahTermizi98

Hello Sir, My name is Nur Rahimah from Malaysia. I am writing in response to your advertisement for a “ECOMMERCE CUSTOMER SUPPORT”. After carefully reviewing the experience requirements of the job description, I feel More

$5 USD / hour
(0 Reviews)
0.0
Abdullah186

Hello, I understand you're looking for someone to help with e-commerce support. Although I can not speak Malay, I believe my English communication skills will be of great assistance to your business. I believe I can pr More

$7 USD / hour
(0 Reviews)
0.0
sougadiptalukdar

7 years of experience in customer Support. Immense knowledge on this field and can definitely be a good resource for your organisation.

$6 USD / hour
(0 Reviews)
0.0
duttaparth05

I'm parth dutta. I will complete your project on time. contact me and I will never forget that. pls giving me one chance. Have a great day☀ thank you

$8 USD / hour
(0 Reviews)
0.0
gowrisankar8888

Senior Seller Growth Associate @ SELLin ALL company for Seeking a position as Senior Seller account manager, E-commerce - Business development Manager ,Digital Marketing Executive & Inventory Management and promote com More

$5 USD / hour
(0 Reviews)
0.0
Mhmoads

I will provide you with the best translation in the least time and at the lowest price Relevant Skills and Experience I will provide you with the best translation in the least time and at the lowest price

$6 USD / hour
(0 Reviews)
0.0
MirzaDanielwork

Hi Sir, My name is Mirza and I'm from Kuala Lumpur. I have experience in customer support assistant with relevant skill especially in communicate in English as well as Malay. I have track record in handling customer s More

$5 USD / hour
(0 Reviews)
0.0
hanizarejab98

Dear Manager My name is Nurul Haniza Mohamad Rejab from Malaysia. I am interested with this job. I can do this job because before this I have experience in customer service for my own product. I can always keep in t More

$5 USD / hour
(0 Reviews)
0.0
ridhwanfee

Hello Sir, I am Ridhwan Zaki from Malaysia . I am professional and expert in Office Software and System who can converse in both English & Malay and can help you deal with everyday online e-commerce operations which More

$5 USD / hour
(0 Reviews)
0.0
TALHA1901

Dear sir, I've reviewed your complete job description, and I fulfill all the qualifications required for this project. I would love to be your employer. My key Skills are: copy-writing , data entry content writing, More

$5 USD / hour
(0 Reviews)
0.0
khanmajid720

i am a graduate belong to english medium background along with call centre experience so i can be a good pick for the job.

$7 USD / hour
(0 Reviews)
0.0
mohcine3

Hi there, Hope you don't mind me reaching. if you want someone to take care of this stressful task I'll be more than happy to do that for you. So you can focus more on growing your business. contact me if you're intere More

$8 USD / hour
(0 Reviews)
0.0
bobvic

Working in the customer service department and having the mission of making each hour I spend solving customers' complaints as a priority has been one of my strong suits. I have work with various companies, and SMEs i More

$6 USD / hour
(0 Reviews)
0.0
roger30

Hi My Name is Roger I don't know Malay but have 10 plus of years of experience in international call centres spanning (US,UK,CAD AND AUS) I am presently working on a similar project. I have also worked for Enterpris More

$7 USD / hour
(0 Reviews)
2.4
afsheenshaikh8

Hi, I am interested in working in your project - I have experience of 4 years as a customer sales service in a online based company, please help me to know more

$5 USD / hour
(0 Reviews)
0.0