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cebu city, philippines
It's currently 9:03 AM here
Joined July 16, 2015
0 Recommendations
Jose Mari C.
@yougn25
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cebu city, philippines
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Technical Support, Data Entry
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Experience
Technical Support Representative
Mar 2019 - Jul 2022 (3 years, 4 months)
Accepts inbound, do outbound calls to customers, help with troubleshooting issues, create service request tickets for escalations. Provides support to Tier 1 & Tier 2 agents. Do number transfer between telephone carriers.
Technical Support Staff
Jan 2007 - Feb 2019 (12 years, 1 month)
Assist on daily office operations, maintain office equipments & services, do inventories [daily,weekly,monthly]. Do periodic backups[local storage,cloud storage]. Troubleshoot erring equipments.
Data Entry Staff
Jul 2006 - Feb 2007 (7 months, 1 day)
Desktop operations, data capture, image manipulations, write-ups on properties
Education
2-year Associate in Information Technology
(2 years)
Qualifications
Computer Technician Training Certificate
IECEP-TESDA
2006
Installing computer systems and networks, Diagnosing and Troubleshooting computer systems, Configuring computer systems and networks and Maintaining computer systems and networks.
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