Ted Dominic A.

I am a customer service specialist for more than six years. I started working in a Call Center company here in the Philippines and tried a freelancing part-time job during the pandemic which I've learned to love and felt the convenience of working at home. And so, I put a great effort into seriously prioritizing this until such time that I decided to work as full-time chat and email support for an online shopping website (e-commerce). I have experienced working with different platforms like Zendesk, Shopify, Amazon, PayPal, and a champion in terms of providing excellent customer service. I have also handled support through social media (Instagram and Facebook). I have intermediate to advanced knowledge of Microsoft word, excel, and presentations. I also have experience working in Technical Support, and Team Management. I am a hardworking and dedicated individual who prioritizes the best results for any task or project. I am efficient in communicating with clients and always ensure meeting the deadline. I do things with passion and exert high effort to any commitment. I have strong knowledge of dealing with different types of customers. A summary of my skills and experiences is listed below. • 4 + years of customer service experience, working in a call center as a support specialist and a team lead for a micro team (Phone, Chat, and Email Support) • 2 + Customer Service Manager for an eCommerce store (Email, Chat, Social Media Support, Order Processing, and fulfillment) • 2 years technical support specialist (Email Marketing Platform) • 4 + years of experience using Zendesk • 2 + years of experience using Shopify • 2 + years of experience using PayPal (Claims and disputes) • 1 + years of experience using Amazon Seller Central • Proficient in Microsoft Office (Word, Excel, and Outlook) • High attention to detail • Strong Written and Verbal Communication Skills in English