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nicosia, cyprus
It's currently 5:33 PM here
Joined March 15, 2022
1 Recommendation
Elena G.
@lengkous
2.0
2.0
100%
100%
nicosia, cyprus
100%
Jobs Completed
100%
On Budget
100%
On Time
N/A
Repeat Hire Rate
Virtual Assistant, Cold Sales, Data Entry
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Reviews
Changes saved
Showing 1 - 3 out of 3 reviews
$70.00 USD
Translation
Sales
Advertising
Greek Translator
+1 more
•
€4.00 EUR
Translation
Greek Translator
•
€20.00 EUR
Sales
N
•
Experience
Claim Officer & Customer Care Representative
May 2019 - Oct 2019 (5 months, 1 day)
· Handling car and house claims
· Direct & indirect customer approach and customer service
· Electronic (online platform) and physical filing
· Communication between partners, customers and other insurances for accident details etc.
Call Center Supervisor
Oct 2017 - Feb 2019 (1 year, 4 months)
· Ensuring highest level of customer service
· Shift-leading 60 operators
· Team leader of group (tasks: value creation, increase quality, increase sales through suggestive selling, minimize talk time etc.)
· Handling escalated complaints
· Sales analysis on a daily basis
· Item analysis
· Weekly penetration – monitoring the served households/customers
· Database analysis: opt in/opt out customers
· Service time & In-store time analysis
· Productivity & service level monitoring
Receptionist
Aug 2016 - Oct 2017 (1 year, 2 months)
· Working on Fidelio Suit 8 Hotel Software (reservations-cancelations, transactions, billing-invoices etc.)
· Handling customer’s complaints and requests.
· Front office desk (handling the phone calls, welcoming the customers, checking them in and out, dealing with their needs and demands)
· Supervising and coordinating the house-keeping
· Supervising and coordinating the kitchen and the bar
· Ordering supplies
· Coordinating the dry cleaning services etc.
Education
Bachelor's degree in Business Administration
(5 years)
Qualifications
Achievements LPA Test (Laureate Professional Assessment) – Developmental Feedback Report
European University Cyprus
2016
Results:
· Adapting to change – High Score (3/3)
· Working well with others – High Score (3/3)
· Analyzing and solving problems – Moderate Score (2/3)
· Applying a global mindset – High Score (3/3)
· Generating ideas and innovations – Moderate Score (2/3)
· Learning and self-development – High Score (3/3)
· Achieving objectives – High Score (3/3)
· Leading others – Moderate Score (2/3)
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