Blessing C.

I'm a skilled virtual assistant with customer support experience passionate about relieving you of the work pressure that can hamper the running of your business. I have over 7 years of experience helping startups, and small and medium-scale businesses grow by providing administrative support and delivering high-quality work under minimum supervision, and with the fully equipped facilities to work remotely, I have in place. My customer service experience has been of additional usefulness as working with me will increase your customer base by 150% and more within the space of 6 months. What I can do for you: ● Cold calling and warm calling ● Executive Support ● Project Management ● Handling 30-40 hours on the computer per week ● Provide customer service as the first point of contact ● Organize meetings, travels, and accommodations ● Organize managers’ calendars without clashing using Calendly ● Create presentations, as assigned ● Social Media Management and Scheduling with the right content ( text, images, and videos) ● Increase in visibility and engagements by 50% or more within 3 months ● Sales Closing ● Asking insightful questions to troubleshoot reports via phone, email & live chat ● Monitor client's transactions for errors and ensure quick resolution within the organizational service level agreement ● Order taking, processing, shipping, tracking, and delivery to the customer ● Create Invoices and Receipts ● Email management ● Prepare customer spreadsheets and keep online records ● Project Evaluation and Management Skills and Tools I effectively work with include: ● Excellent phone, email, and instant messaging communication skills ● Excellent time management skills ● Solid organizational skills ● 5 years experience as a Virtual Assistant/ Customer Support Officer ● Familiarities with current technologies, like desktop sharing, cloud services, and VoIP ● Experience with word-processing software and spreadsheets (e.g. MS Office) ● Knowledge of online calendars and scheduling (e.g. Calendly, Google Calendar) ● CRM: Zendesk, Hubspot, Meet, Freshdesk, Slack, Zoom, Skype ● Google Suite, Microsoft Excel, Dropbox, Technical Skills, and lead generation tools. ☎ I have a lot to offer you and your business, kindly reach out to me. Best Regards. Blessing