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$6 USD / hour
Flag of PHILIPPINES
tanauan city, philippines
$6 USD / hour
It's currently 2:47 PM here
Joined August 25, 2018
0 Recommendations

Frances Joy M.

@francesjoyeduar5

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$6 USD / hour
Flag of PHILIPPINES
tanauan city, philippines
$6 USD / hour
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E-Commerce Virtual Assistant

Hi! I'm a perfect fit for an experienced virtual professional you are looking for! I know you need someone to make your work more manageable and move forward with your projects. It seems your Asana tasks just keeps changing due dates because of your fully-loaded priority tasks, and you don't have time anymore. I know it gets worse when it is already your business peak season or Holiday is about to come. But, don't stress too much! If I work with you, I guarantee all backlogged tasks will be completed on time. Rest assured, you will not worry about anything because your business is in good hands. I have expertise in: -Customer Service (Email, Phone, Chat) -Ticket Management in Freshdesk -Order management (Shopify, Amazon, Walmart): Create orders, refunds, returns, exchange, order fulfillment, creating invoices and inventory checks -Channel Management(Shopify, Amazon, Walmart): Edit and upload products, fix listing errors, monitor Amazon Account Health, file dispute or appeals on Amazon product violations I also take online courses to upskill. I love to upgrade so I can offer more services to my clients. Let me know how I can help you. This is Frances, at your service!

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Portfolio

4880883
4880876
4651184
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4880883
4880876
4651184
4624559
4624551
4624548

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Experience

E-commerce Virtual Assistant

Clownantics.com/Facepaint.com/Krazefx.com/Flagsrus.org/Halloweenmakeup.com
Jan 2019 - Aug 2021 (2 years, 7 months)
I'm handling five e-commerce stores with daily tasks below: -Handles phone, email and chat inquiries and issues -Take and process phone orders -Fix orders which needs review -Process return/refund -Import orders from shopify to database and warehouse remote system -Other business analyst and other tasks that may be assigned

Outbound Collections Associate

The Results Company
Nov 2017 - Mar 2018 (4 months, 1 day)
Handles outbound calls to collect past due balances, receive payments through credit cards and do documentations for the payments.

Customer Care Associate

Teletech
Nov 2016 - Aug 2017 (9 months, 1 day)
Gained experience through handling inbound calls and servicing clients by giving the most accurate and detailed information and helping them out to resolve issues.

Education

Bachelor's Degree in Legal Management

De La Salle University, Philippines 2005 - 2009
(4 years)

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