Write Article about the role of communication in CRM Strategy
€10-100 EUR
Paid on delivery
I need a freelancer to write an article about the role of communication in CRM Strategy. The article must have a business style of writing. Supporting examples from day-to-day business activities are highly appreciated. Expect size about 3-5 pages (Letter format)
Outline of the Article:
Intro: Customer Relationships based on client communication– you can’t market, sell, or support clients without communicating with them. Phone Calls, E-mails, Meetings, SMS along with client data filled byall colleagues in the office, create the perfect irreplaceable 360-Degree Customer View.
Article body: Why and how having your communication channels integrated into your CRM increases your productivity and makes your business efforts more effective. Give examples and explore the topic of how each type of communication plays an incredible role in Customer Relationship Management. Type of communications:
- Phone Calls: Customers are being automatically identified upon incoming calls and the customer profile automatically displayed on the computer screen. The customer profile in addition to the customer details (names, address, contact information, etc.) includes all communication held with that customer – all incoming and outgoing calls with voice recording(if enabled), all sent and received e-mails, all exchanged documents (contracts, orders, protocols, proposals, etc.), all scheduled meetings and filled in result meeting forms, etc.
- If you like to call a Customer just find it’s profile and click on the button next to the phone number you want to dial. Clicking the button will not only initiate an outbound call, but will also automatically create a phone contact communication with that Customer. While talking you can view all the client data and using FAQ knowledge base can talk like a Pro.
- E-mails: You have all the e-mail communication sorted by Customer/Firm(Company) and so you can easily view what e-mails have been sent to or received from this Customer. You can also easily open and review the content of each e-mail message.
- Meetings Calendar: Personal and Shared Calendars give you the opportunity to manage upcoming meetings. Use shared calendars with other colleagues to organize the use of company resources (like conference rooms, cars, etc.), or personal – for organizing your own meetings. In each customer profile view the upcoming meetings with that customer. Upon finishing a meeting, write a quick note, or fill in a detailed form with the meeting results and have all that information stored in the customer profile.
- Documents: The client profile contains all documents (Contract, Protocol, Proposal, etc.) related to that customer so you can easily have access to them even while on the call with the customer. This provides for a superior customer service and high customer satisfaction.
- SMS: Inform clients about upcoming meetings, contract expirations, etc. using short text messages (SMS) and have them automatically logged into the customer’s profile.
Conclusion: Thinking of the communication as a CRM process is what makes the difference between success and failure in a game called Business.
Project ID: #9143646
About the project
21 freelancers are bidding on average €62 for this job
I would not say I'm the best, since there are many skilled writers here, but what certainly makes me better than the next is a definite command over vocabulary, fluency and lucidity in expression and adaptability, sinc More
I am extremely confident that I can write professional and engaging articles for your project. I understand that quality content takes time and research, so I will work hard to ensure that you get what you pay for. More
Hi I am Julia, a stay at home mom with a young son, so I currently have free time throughout the day. I am an individual writer and don’t outsource my work. I'm sensitive to what makes for a "good read," having had the More
Dear hiring manager, Thank you for this wonderful opportunity. Your job post has caught my attention because I'm a technical writing addict and I’m considering your job for me with these required capabilities. I hav More
I guarantee a good job upon receiving all the details and the scope of this work. Upon undertaking this work, I will conduct extensive research in this area and have credible sources and references. I hold a Bachelor More
hello, till when do you want this article done ? message me so we can discuss further details. regards
We are a team of expert writers who have delivered a large number of projects using different referencing styles such as APA, MLA and Harvard. We have expertise related to SPSS and other statistical tools. We have w More
It is my passion to write things that can genuinely help people and bring ease in their lives. I am 100% confident I can do this project perfectly. I have already written PhD and Masters Level Paper for UK and US Stude More
Hi , I am an energetic article writer . I am MS expert too . I can deliver you articles which are full of content and error free . If you have further question you can send me pm .The payment is negotiable obviously . More
Hello, How're you doing. Well, I have read your project's outline and I think I can give it a try. If you think I'm the right candidate, ping me so we could discuss it in details. Thanks and WR
Свържете се с мен, имам опит в областта и нямам съмнение, че ще мога да свърша работата в посочения бюджет и срок от време.
What can i provide you in this business writing! What is communication? How does it play a vital role in CRM. Real time business examples! Philosophy and management explained from a different perspective!
