Clerical customer service
$3000-5000 USD
Paid on delivery
Duties:
Handle customer and retailer inquiries.
Process order inquiry calls, initiate service orders and provide service order status updates.
Process billing calls; investigate meter read and other inquiries relating to billing accuracy or payment.
Process customer move-ins, adds and transfers.
Processes correspondence and update customer accounts. May compose written correspondence to resolve inquiries.
Processing refunds, compensation requests & changes to accounts.
Assessment and re-assessment of payment arrangements, giving information about current offers available.
Route escalated customer issues to higher level employees for resolution.
Tag, log, or otherwise enable root cause analysis for each non-emergency call for reporting purposes.
Execute outbound call messaging as indicated for various purposes.
Make referrals and process requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy and other programs as necessary
Complete basic adjustments as outlined in job aid
Project ID: #9544953
About the project
20 freelancers are bidding on average $4030 for this job
Hello I have read your requirements and ready to start ASAP. If you have any questions please let me know. Regards, Ali
Hi there, I am interested to learn more about this opportunity. How many hours a day? Is it a work from home? Please advise. Thanks & Regards, Mahtab
Hi I am Msc in biotechnology and have excellent programming, analysis and client interaction skills. I am currently based in Pune, India. If that fits your requirement would like to discuss more. Regards, Suyash
Data Management : Our areas of interest or expertise: Excel, VBA, Advanced Formulas, Data Entry, Conditional Formatting, Pivot Tables, Slides Preparation and Financial Calculations, Drawing Comparison, Design Suggestio More
I'm qualified todo this job because I can speak and write Enlish fluently. I am organize, polite, proffesional and I listen and follow instructions accordingly. I'm very passionate with work and I always give an extra More
Hi, Good Morning, Glad to see your requirement of CRM application and I am absolutely confident to develop the application using PHP HMVC framework. FEW QUESTIONS: 1> What is your service? And from where the ord More
I am experienced in customer support involves in processing invoices and bills payment. I am committed to the tasks beyond expectations.
Hello there, I am a fresher, I went through your requirement it was interesting. A small introduction about myself, I have master degree from UK, Good in Administrative, Clerical, Customer service and technology o More