Clerical customer service

Closed Posted Feb 3, 2016 Paid on delivery
Closed Paid on delivery

Duties:

Handle customer and retailer inquiries.

Process order inquiry calls, initiate service orders and provide service order status updates.

Process billing calls; investigate meter read and other inquiries relating to billing accuracy or payment.

Process customer move-ins, adds and transfers.

Processes correspondence and update customer accounts. May compose written correspondence to resolve inquiries.

Processing refunds, compensation requests & changes to accounts.

Assessment and re-assessment of payment arrangements, giving information about current offers available.

Route escalated customer issues to higher level employees for resolution.

Tag, log, or otherwise enable root cause analysis for each non-emergency call for reporting purposes.

Execute outbound call messaging as indicated for various purposes.

Make referrals and process requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy and other programs as necessary

Complete basic adjustments as outlined in job aid

Biotechnology Customer Service Data Entry

Project ID: #9544953

About the project

20 proposals Remote project Active Mar 11, 2016

20 freelancers are bidding on average $4030 for this job

Shah101

Hello I have read your requirements and ready to start ASAP. If you have any questions please let me know. Regards, Ali

$4210 USD in 30 days
(308 Reviews)
6.6
mahtab7

Hi there, I am interested to learn more about this opportunity. How many hours a day? Is it a work from home? Please advise. Thanks & Regards, Mahtab

$3157 USD in 20 days
(47 Reviews)
5.9
CCharles1

Hi there. My name is Charlene. I do hope that all is well with you. I am very much interested in this project and hope we can discuss further after having read my proposal. I have been a Freelancer for the past 2+ year More

$4444 USD in 30 days
(19 Reviews)
5.3
suyashdhoot

Hi I am Msc in biotechnology and have excellent programming, analysis and client interaction skills. I am currently based in Pune, India. If that fits your requirement would like to discuss more. Regards, Suyash

$5000 USD in 30 days
(17 Reviews)
4.1
clearatul0

Data Management : Our areas of interest or expertise: Excel, VBA, Advanced Formulas, Data Entry, Conditional Formatting, Pivot Tables, Slides Preparation and Financial Calculations, Drawing Comparison, Design Suggestio More

$3333 USD in 30 days
(1 Review)
2.5
bpo0995

With an understanding of customer service being a backbone of every business, I always deliver the best quality service and strive to exceed the expectations of my clients. I know the importance of fulfilling my respon More

$5555 USD in 30 days
(2 Reviews)
2.4
thelords

Hi, I am an experienced writer/editor (7years). I have read the requirements (well understood). My passion is to work within the set deadline and deliver quality work. I would love to discuss the prospects with you. I More

$3000 USD in 30 days
(2 Reviews)
1.3
StephGl

Hi! My name is Estefanía Guillén, I have prior experience in customer service, i'm an organised person, I live in Mexico, i don't know if this position is just for US based people, I think I can be a good fit for the More

$5000 USD in 30 days
(0 Reviews)
0.0
dpak123

Dear sir we have 3 + years experience in outbound and 1 year in inbound services , we already done job for IDEA celluler indias largest telecom company and we are perfect for that we have already setuped team , that's More

$3333 USD in 10 days
(0 Reviews)
0.0
coleemartija

I'm qualified todo this job because I can speak and write Enlish fluently. I am organize, polite, proffesional and I listen and follow instructions accordingly. I'm very passionate with work and I always give an extra More

$3800 USD in 10 days
(0 Reviews)
0.0
smithjo147

Hi, Good Morning, Glad to see your requirement of CRM application and I am absolutely confident to develop the application using PHP HMVC framework. FEW QUESTIONS: 1> What is your service? And from where the ord More

$3333 USD in 30 days
(0 Reviews)
0.0
Abrilyana

Hi I am Paula! My main objective is to serve my clients with maximum devotion and care. I am a freelancer with strong sense of responsibility for the assigned tasks and have got potential to face upcoming challenges. I More

$4444 USD in 10 days
(0 Reviews)
0.0
cmviceral

I am experienced in customer support involves in processing invoices and bills payment. I am committed to the tasks beyond expectations.

$5000 USD in 30 days
(0 Reviews)
0.0
mebailon

I am a licensed chemist and a chemistry and research educator for 4 years now. I believe I am well versed in the different fields of science. I have also used a number of laboratory equipment, product and chemicals in More

$3000 USD in 30 days
(0 Reviews)
0.0
valiyakkal

Hello there, I am a fresher, I went through your requirement it was interesting. A small introduction about myself, I have master degree from UK, Good in Administrative, Clerical, Customer service and technology o More

$4444 USD in 30 days
(0 Reviews)
0.0