Write Customer email Letter

Status: Closed
Prize: $33
Entries Received: 15
Winner: bronzextrabox

Winner

Contest Brief

I will be sending out an email to my customers.
Following are the points that I want to bring across, while showing that we are acknowledging the problem that we have and taking responsibility to improve.

 To our valued customer
 We are out to bring the best for clients
 Constantly looking for ways to improve
 Got feedback on long phone wait and hard to get through
 So we hired new staff which is constantly being upgraded to assist with technical support.
 Additionally we are looking into new communication method for VIP Customers, to have access to Live Chat to be used instead of waiting on the phone when appropriate. What is your opinion on that?
 Considering making separate voice mailbox and email address specifically for non-emergency feature requests and bug reports
 This mailbox will be monitored twice daily by our developers team and will be responded to in timely fashion (2-3 business days)
 We are interested in your feedback on this and any other of your suggestions.
 Kindly submit any of your feedback to sales@company.com
 p.s. We are working with a company from Hong Cong to integrate POS system with a your own private label website. Inquire for more details

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Employer Feedback

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ProgramDelphi, United States.

Public Clarification Board

chaitanyathengdi
- 8 years ago
Hi Contest Holder,
- 8 years ago
1. chaitanyathengdi
  - 8 years ago
  This contest is still showing as pending in my feed. Have you selected all winners?
  - 8 years ago
chaitanyathengdi
- 8 years ago
Hi ProgramDelphi, will you be selecting runner-up entries? This contest is still showing as pending in my feed
- 8 years ago
1. chaitanyathengdi
  - 8 years ago
  Just curious.
  - 8 years ago
HKPatel7
- 8 years ago
Please rate entry #26. It's short and very easy to read while hitting all the right points.
- 8 years ago
chaitanyathengdi
- 8 years ago
Do you rate entries? And do you allow submission of multiple entries?
- 8 years ago
1. Contest Holder
  - 8 years ago
  yes, multiple entries is ok.
  - 8 years ago
2. chaitanyathengdi
  - 8 years ago
  Thanks.
  - 8 years ago
Contest Holder
- 8 years ago
We acutely only hired one Rep. at the begging she only responded to the phone callas and forward it to Tech Support. now she is fully trained on how to use the program and other technical details of tech support. But a lot of customers still ask for the older tech guy, Assuming she only answers the phone. - Somehow I would want this to come across
- 8 years ago
View 1 more message
1. chaitanyathengdi
  - 8 years ago
  Thanks for clarifying.
  - 8 years ago
2. chaitanyathengdi
  - 8 years ago
  Hi, I have resubmitted my entry including this: #24
  - 8 years ago
Contest Holder
- 8 years ago
I would not be in the office till Monday so I extended the contest.
- 8 years ago
1. chaitanyathengdi
  - 8 years ago
  Thanks a ton for this! I found some improvements I could make to my letter, but I couldn't incorporate it. Now I can.
  - 8 years ago
2. michelledmilne
  - 8 years ago
  Thanks for that! When you are back in your office, can you provide me with feedback and a rating for my entry #21
  - 8 years ago
bronzextrabox
- 8 years ago
Dear ProgramDelphi Herewith, a DRAFT of a letter to your customers. It's a draft because it needs revision by you. Ideally you and I need to chat to see if this style suits your style. I have included optional phrases that you can choose to customise this letter to your customers. You may also find that it is useful to discuss HOW you want to put the information across to the client - being customer-friendly but not the customer's doormat. I can help you with that. Please chat to me so that I can assist you with your further needs for written work - website work, letters, newsletters etc. You will undoubtedly need further written work! Contact me! Thanks, Bronwyn
- 8 years ago
Contest Holder
- 8 years ago
We could understand that in a way some people prefer speaking to a live person on the phone on the other hand the more you use the other channels, when possible, the better it is for everyone.
- 8 years ago
Contest Holder
- 8 years ago
Chat is something that would be phased in in order to assure it goes smoothly. The fact that some clients would be using chat would benefit all other clients as well because it would ease wait time on phone for everyone.
- 8 years ago
chaitanyathengdi
- 8 years ago
Hi, I enjoyed writing the letter.
- 8 years ago
1. chaitanyathengdi
  - 8 years ago
  I have written it a little differently, so I'd like to know what you think.
  - 8 years ago
2. chaitanyathengdi
  - 8 years ago
  #23
  - 8 years ago
florypaula
- 8 years ago
Hello, I hope you had a chance to take a look at my entry #17 . A while back I've worked on a position that was requiring me to write exactly these types of emails, so I am sure I did a good job. I hope it turns out to be what you are looking for. Have a nice day. - florypaula -
- 8 years ago
michelledmilne
- 8 years ago
Please check #21 , thank you!
- 8 years ago
michelledmilne
- 8 years ago
submitting soon!
- 8 years ago
1. michelledmilne
  - 8 years ago
  Please check #20 when you have a chance, thank you in advance for your consideration! -Michelle
  - 8 years ago
mahendi
- 8 years ago
I wiil draft an email for you.
- 8 years ago
ViviStreep
- 8 years ago
I have re-uploaded my draft email, per your request
- 8 years ago
priya0702
- 8 years ago
I will draft an email for you
- 8 years ago