## BIO
**<u>EDUCATION</u>**
CDI College, Canada - Graduate, LAN _ 1999
Cebu Institute of Technology, Philippines – Graduate,BS in Civil Engineering
**<u>EMPLOYMENT HISTORY</u>**
<u>Technical Support Representative*, Primus Telecommunication Inc. Aug 2000 to*</u>
*<u>Jan 2004</u>*. Provide support for corporate and residential customer based in USA and
Canada. Generate new sales leads and up sell new products to existing
customers. Record all information in customer tracking system, updating work logs,
and customer database and utilize Remedy software to escalate calls to the proper
department. Up sell products to existing customers with regards to upgrading their
current services To get the most of the latest technology that we offer.
<u>Technical Support Representative</u>
*<u>, Client Logic Incorporated Nov 1999-July 2000</u>*
Provide World Class Customer Service on a fast-paced dynamic call center, which is
COPC 3.1 level certified Diagnose, troubleshoot and resolve Internet and Email
related issues for Juno-Online and Netzero Services. Provide helpdesk support over
the phone for all sorts of connectivity and technical issues.
<u>Sales/Technical Support Representative,</u>
*<u>Syber Computer Corporation June</u>**<u> 1999 October 1999</u>*. Taking inbound calls for computer hardware and Internet package sales. Provide support for Internet and email problems. Assisted in PC hardware assembly and installation of Windows Operating Systems<u>Customer Service Representative,</u> *<u>Sitel Corporation Canada, April 1999 – June</u>* *<u>1999</u>*. Outbound cold calling to generate leads on behalf of Fortune 500 companiesand exceeded sales quota per hour.
## Area of Expertise
 Excellent written and oral communication skills. Ability to work independently and in teams in a high-pressure environment. Knowledge of DOS, Windows 95/98/NT/ME/2000/XP, MAC OS, and Unix System Software. Knowledge of MS Office 2000,Word, Excel, Access, PowerPoint, HTML, Web Design applications like Dreamweaver, Photoshop, and Paint Shop. PC Hardware and software skills, installationand troubleshooting. Knowledge on the following: Modems, Dial-Up, ADSL,TCP/IP, Domain Registration, Webhosting, Browsers, Shell, Telnet, Email Clientsand DNS troubleshooting.
