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$10 USD / hour
Flag of PHILIPPINES
lipa city, philippines
$10 USD / hour
It's currently 4:43 PM here
Joined September 18, 2019
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Red M.

@redkgman

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$10 USD / hour
Flag of PHILIPPINES
lipa city, philippines
$10 USD / hour
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E-Commerce Specialist

I started working for BPOs back in 2010 as a technical support rep where I acquired and developed a certain level of skillset that includes multi-tasking, precise and quick decision making, and other qualities that a customer service rep is supposed to have, and more. These honed my skills even more for 3 straight years until I completely moved on to become a freelance VA specializing with real estate in the U.S. Most recently, I have been working as an operations manager for medium-sized businesses, mainly e-commerce, helping them market their business properly and create supplemental processes and procedures ensuring growth, sizable profits, and garnering great reviews. I have also worked as a freelance writer, having a wide array of genres including music, medical science, sports, and more. My extensive background with management, customer service, combined with exceptional writing skills and deep knowledge with e-commerce gives me a strong edge in any of your related projects.

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Experience

E-commerce VA Manager

Upwork, Inc.
Oct 2012 - Sep 2019 (6 years, 11 months)
- Overseeing daily business operations and maintaining high-quality work among subordinates - Market research and running Facebook Ad Campaigns that delivers successful ROIs - Customer service escalation line if subordinates cannot handle the situation - Paypal/Stripe dispute mediator - Delegate tasks to specific team members and ensure completion and continuous compliance with SOPs (includes training and regular QA sessions) - Proactively build awareness of on-going innovations in product space

Inside Sales Agent

Keller Williams Realty
Feb 2014 - Feb 2017 (3 years)
- Appointment setting with prospects or clients - Handle outbound calls with FSBOs, buyer, and seller leads - Follow procedures and scripts when answering repeat questions - Create and update scripts as needed to ensure a consistent message to the field - Maintain call category list and ensure that all calls are properly categorized for reporting and analysis

Billing Specialist

Primary Care Management Services
Jul 2013 - Dec 2013 (5 months, 1 day)
- Handle billing for physician services - File insurance and claims (electronically and hard copy) - Post payments and bank deposits - Resolve denials relating to technical issues identified during claim billing and follow up on the clinical appeals submitted to the payers - Handle patient calls, insurance appeals, worker's compensation and various other tasks as required by the client

Education

BS Nursing

De La Salle University, Philippines 2006 - 2010
(4 years)

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