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@reddandan
Flag of Philippines Paranaque City, Philippines
Member since September 22, 2013
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reddandan

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I have 8 years of experience working in a Call Center Industry as a Customer Service, Technical Support and Sales Representative assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines and served as a Quality Development Associate for 2 years. I can provide e-mail and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
$4 USD/hr
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Experience

Sales Representative

Apr 2017 - Aug 2017 (4 months)

Worked for an Australian account which is Telstra. Telstra is one of the largest telecommunication company in Australia. We are selling Internet Service, House Phone Service, TV Service and Mobile Phone Service.

Customer Service and Sales Representative

Apr 2012 - Mar 2017 (4 years)

Worked with VONAGE as an outbound sales rep. selling vonage services to a residential customers who wants to have a residential phone service for a low cost. Worked with AT&T U-Verse as a customer service / sales representative. AT&T is the largest telecommunication company in the US. working for a billing department where in up selling is required. Promoted as a Quality Development Associate and Team Lead

Customer Service Representative

Jul 2011 - Mar 2012 (8 months)

worked with VISA as a customer service rep. handled card activation and deactivation as well as for fraud department.

Customer Service Representative

Sep 2009 - Jun 2011 (1 year)

Worked with Adobe for software activation as a Customer Service Representative. Worked with [login to view URL] as a Sales Representative to place a hotels reservation for the customer. Worked for Western Digital as a Technical Support Representative to troubleshoot/reformat the customer's external drives.

Education

B.S Computer Science

2003 - 2005 (2 years)

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