Ma. Carmina C. Profile

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5.0

(4 reviews)

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$5 USD / hour

cabanatuan city,

philippines

$5 USD / hour

It's currently 2:42 AM here

Joined July 2, 2019

1 Recommendation

Ma. Carmina C.

@mines1375

5.0

(4 reviews)

2.5

100%

$5 USD / hour

cabanatuan city,

philippines

$5 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

13%

Repeat Hire Rate

Customer Service Specialist /Researcher/Data Entry

I have over 10 years of experience working in the call center industry. Handled customer service positions mostly for telecommunications companies in the US and Australia. I worked for a third party collection company as a Team Lead which provided me the skip tracing skills. Every task given to me is done with care and with great attention to detail.

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Reviews

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Showing 1 - 4 out of 4 reviews

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5.0

€18.00 EUR

Try simply tool integration & give us feedback - 14/11/2019 09:07 EST

The cooperation went well! Thanks for your help.

Viktor V.

@kikuska18a

•

4 years ago

5.0

$100.00 USD

Project for Ma. Carmina C.

Great Freelancer. Good Communication!

+1 more

Gopal L.

@loyanani

•

4 years ago

5.0

$4.00 USD

I need short term freelancers needed, new or experienced for a brief and urgent project. -- 67592

Good job done, thank you!

Moffat U.

@moffatutwere

•

4 years ago

5.0

₹1,193.00 INR

Tele Sales

Ma did an excellent job - highly recommended!

Gopal L.

@loyanani

•

5 years ago

Experience

TATA CONSULTANCY SERVICES

Jan 2015 - Dec 2015 (11 months, 1 day)

Set up new accounts for a major energy company in Australia. Handled customer service inquiries and billing concerns.

CREDIT CORP GROUP

May 2011 - Oct 2013 (2 years, 5 months)

Oversees activities related to collection management and ensures adherence to proper collection procedure. Advises collectors on how to communicate with clients to evaluate their current financial situation and to get the best possible outcome. Submits team reports such as Quarterly Performance Evaluations. Trains and develops collectors through one on one coaching, phone monitoring and audit. Conducts skip tracing workshops.

VXI GLOBAL PHILS.

Mar 2007 - Jul 2010 (3 years, 4 months)

Handle billing inquiries and disputes. Process bill adjustments when needed. Provide basic troubleshooting. Handle customer complaints. Perform upselling on every call.