Maegaen Marie B. Profile

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$5 USD / hour

paco,

philippines

$5 USD / hour

It's currently 9:42 PM here

Joined September 18, 2018

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Maegaen Marie B.

@megbermil

0.0

(0 reviews)

0.0

$5 USD / hour

paco,

philippines

$5 USD / hour

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Dedicated Freelancer

I worked as a Service Desk Analyst with 5yrs + experience. As a Service Desk Analyst, we support end users regarding their software/hard issues. We gather data regarding the request/issue through phone/email or chat. We also perform troubleshooting if needed. Prior to being Service Desk Analyst, I also worked as a Data Analyst. As a Data Analyst, we conduct research, process information about companies assigned to us. We make sure that data are accurate to generate a report. I possess good verbal and written communication skills. I am keen to details. I am dedicated and a team player.

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Experience

Digital Services Cambridge Limited ROHQ

Jan 2020 - Present

• Accurately log all concerns/issues from colleagues and assess their priority in a multiple environment to enable the prompt and effective resolution of the incident/request • Account administration for new users, moves and changes. Basic Server Administration in order to maintain the security of systems used at Cambridge University Press • Respond and fix where appropriate incidents such as basic PC problems, application support, etc.

ICON plc

Nov 2018 - Jan 2020 (1 year, 2 months)

• Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) • Tracking, and updating incident ticket and requests information in the service desk tool. • Allocate the ticket or requests to the respective support groups and track the ticket for closure. • Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope.

Apex8 Studio, Inc.

Jun 2016 - Aug 2018 (2 years, 2 months)

• Ensure proper computer operations so that end user can accomplish organizational tasks. • Receiving, prioritizing, documenting and actively resolving end user help request. • Give hands-on help at the desktop level from time to time. • Checking live games and making sure that the software is working as it is. • Conducting research into a wide range of computing issues as required.