Lorea F.

Dynamic and bilingual (French English) with over 6 years of experience in customer-facing roles specializing in customer experience and SAS environments. Proven problem solver committed to delivering irresistible customer experiences while anticipating pain points. Ability to grasp new concepts quickly and efficiently to collaborate across teams and deliver exceptional results. EDUCATION Bachelor of Arts, Communication Cal Poly Humboldt Bachelor of Arts, French & Francophone Studies Cal Poly Humboldt EXPERIENCE Client Services Specialist 2021 - Present Autodesk • Receive, investigate, and respond to support needs and issues specializing in access issues • Handle complicated customer issues and escalations with patience and perseverance • Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools with a focus on Autodesk Accounts and teams • Provide information on Autodesk Account features and capabilities and conduct “how-to” sessions and webinars with both customers and partners • Educate customers and partners on resources available to self-serve • Identify trends and create articles for agents to reference for solutions in the future Client Services Representative, Contingent Worker 2020 - 2021 Autodesk • Aided clients with advanced workflows, to purchase and access software in French and English via chat, phone and email Property Manager 2017 - 2020 Freelance • Created and arranged advertising across multiple platforms while managing property calendars • Hired contractors and supervised renovations Client Services 2017 - 2020 Goldcar • Advised customers on insurance and vehicle options while exceeding sales quota • Supervised employee training and provided communication materials to improve sales SKILLS Languages: English, French, and elementary Spanish Computer Skills: Microsoft Office Suite, Google Suite, WordPress, Social Media, CRM, JIRA, WIKI, Salesforce, Lessonly, Pelican, Ayden, SendWithUs, Digital River, Slido, Marketo Soft Skills: Trained Communication Professional, Strong Organization Skills, Intercultural Communication Training, Customer Expeience, Leadership and Delegation Practice, Strong Independent and Group Worker, Collaborative Conflict Resolution Training, Passionate, and Extremely Hard-Working