Abigail Y. Profile

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$4 USD / hour

philippines

$4 USD / hour

It's currently 4:04 AM here

Joined July 16, 2018

0 Recommendations

Abigail Y.

@kirsche8713

0.0

(0 reviews)

0.0

$4 USD / hour

philippines

$4 USD / hour

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Customer Support & Virtual Assistant

I am skilled with data entry, researching, email marketing, phone and chat support, appointment setting, converting PDF files to word/excel files, back office jobs and other non-voice/voiced tasks. I am willing to be trained and be exposed to different fields that I'm not yet familiar with. I have worked in 3 BPO companies in the Philippines and I do part time jobs online as a virtual assistant.

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Experience

Cognizant Technology

Nov 2016 - May 2017 (6 months, 1 day)

We cater Emblem Health, a medical insurance provider in New York. We check benefits and eligibility and help them with their insurance queries.

Convergys

Feb 2013 - Dec 2013 (10 months, 1 day)

In this company, I was assigned to a technical account which is TIME WARNER CABLE, I was with the national help desk department where we cater basic internet troubleshooting as well as account related issues like account password reset, account creation and etc. Our main job is to assist customers who are having problems with their internet connection and wifi issues. I was exposed to basic internet troubleshooting using different operating systems.

Aegis People Support (Currently known as Teleperformance)

May 2011 - Dec 2012 (1 year, 7 months)

In this company, I was assigned to a Travel Account which is EXPEDIA, one of the largest travel booking websites on the Internet. We cater hotel and flight reservations, package deals and car rentals. Our main role is to assist customers with their itinerary changes and any other customer related concerns that is associated with their reservations.