Jomar M. Profile

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$3 USD / hour

baguio city,

philippines

$3 USD / hour

It's currently 7:11 PM here

Joined June 24, 2014

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Jomar M.

@jomarmalani

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(0 reviews)

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$3 USD / hour

baguio city,

philippines

$3 USD / hour

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Data Entry Specialist - Marketing Specialist - KPO Manager

I am an experienced KPO(Knowledge Process Outsourcing) Staff looking to be hired. For the past few years I have worked in the areas of KPO, Business Analysis and Human Resources for several employers and companies in the Philippines and some foreign countries I have a strong foundation in these areas. Throughout my career I have also worked as a Voice and a Data Specialist. If my qualifications are suitable for you, please consider me for your next job or project.

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Experience

Outsourced Virtual Services and Support

Feb 2014 - Present

Administer training programs for new hires and existing staff. Work with management on refining and scheduling appropriate training sessions. Recruit new staff and schedule existing staff to meet service level objectives. Keep track of attendance, daily statistics, paid time off, sick time, etc. Perform at least one monitoring evaluation with each agent every month.

Outsourced Virtual Services and Support

May 2013 - Jan 2014 (8 months, 1 day)

Conducts training and development of the Team as well as monitoring all aspects of the contact center and continually looking for new ways to improve quality standard.

Outsourced Virtual Services and Support

Mar 2012 - May 2013 (1 year, 2 months)

Provide direct marketing and sales support to field/distribution sales organization. Manage, help generate and qualify as well as process sales leads. Also responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions.