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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
It's currently 7:13 AM here
Joined June 23, 2015
0 Recommendations

Jan Devin C.

@jandevincabahug

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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
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Virtual Assistant

I graduated Bachelor of Science in Information Technology. I have been in a BPO industry since 2018 while I was studying, and most of my experience is helpdesk technician for Microsoft. I am passionate freelancer in Virtual Assistance. I believe that the professionalism that I have added with my passion will bring me good career. I have chosen my goal to be the best Virtual Assistant. I will give my best to improve my skill and work. Besides, I have strong communicative and convincing skill to deal with any kind of consumers. Furthermore, I am expert on; Scheduling Appointments Creating Presentations Providing Customer Service Organizational Skill Planning Computer Proficiency Problem Solving Orientation Handling the rude customer easily Date Entry I believe in work hard and honesty. I am always interested in making professional relationships with my clients to ensure that every project becomes successful. So, if you hire me, I can assure that you will not regret your decision.

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Portfolio

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Experience

Customer Service Representative

Concentrix
Apr 2018 - Present
Handles incoming calls from Clients Success Account Managers and Consumer Customers, responding to inquiries, resolving problems and providing support options for unresolved cases. Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 2018, 2019 and present. Ranking was based on customer satisfaction, speed of resolution and availability. Co-developed on-the-job training program that reduced training time from eight weeks to five.

Education

Bachelor of Science in Information Technology

Asian College of Technology, Philippines 2015 - 2019
(4 years)

Qualifications

Top Advocate

CONCENTRIX
2019
A Certificate of Recognition being a Top Advocate in providing the best Customer Support through MS Applications and Windows.

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Certifications

preferredfreelancer-1.png Preferred Freelancer Program SLA 1 97%
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