Who we Are?
The Company :
Accet Solutions Pvt Ltd is a technology driven BPO company incorporated in 2004 .
Accet Solutions Pvt Ltd's Value Proposition lies in the platform of providing E-Knowledge to customers by adopting best qualitative and systematic approach which makes world class customer satisfaction, an inherent concept with a combination of BPO, E-Publishing services and Transaction Processing.
Within the short span of Inception Accet solutions has grown as an organisation in terms of time bound delivery capabilities along with class of an art quality policy.A culture of responsiveness, flexibility, operational excellence and transparency in processess has produced a reputed brand equity among our customers.
Vision:
We will achieve a dominant position in the Indian BPO industry with a strong focus on high quality delivery and innovation to add value to our clients and their customers.
Mission:
We at Accet Solutions will ensure to provide world class customer satisfaction to our clients, through qualitative dleivery capabilites by superier process excellence generated by a quality consiuos work force guided by Innovative Management Team, the First Time and Everytime.
Values
Transparency
Integrity
People Management
Team Work
Mutual Respect
Management Team:
Farvesh
Graduated in MSc Computer Science with high level of business acumen with experience in E Publishing Industry for 4 years in NineStar Information Technologies and and now driving the young progressive Team Accet.
Dinesh Sundararajan
A MCA Professional with 6 years in the industry and who is having a acumen with man management capability and helps in delivering qualitative services in deadlines on time and everytime
Srivatsan Seetharaman
A management Professional with 7 years of experience in MNC’s like IBM and Indian MNC,, HCL with strong strategic management thinking and the backbone of Accet Growth .A Keen Practitioner of delivering the best to the customers on time with a vision to provide world class customer satisfaction.
Bilal
A strong Technical geek with experience in the BPO and E Publishing industry for the past 4 years takes care of production and delivery output for customers.
Mathivanan- Quality Head
A MSc Professional with a development background manages the development team of Accet Solutions Pvt Ltd.
Senthilkumar
Infrastructure Management Specialist and a Certified professional of MCSE and Network Security Specialist Looking into the System Infrastructure of the organization.
What we do?
Services:
Claims Processing----Technical Details with Work Flow should be provided
E-Publishing- Technical Details with Work Flow should be provided.
Tax Filing -Federal and State -Technical Details with Work Flow Should be provided.
Forms Processing- Technical details with woprk flow shoudl be provided.
How we do?
Delivery Model:
Solution Design & Delivery
Migrating or transitioning a process overseas is perhaps the most critical stage in the outsourcing lifecycle. The brand has to be preserved without compromising customer experience.
Our experienced techno commercial marketing team ensures seamless process transitions from the client's facilities to ours.
Operational Methodology
Accet Solutions Pvt Ltd will help clients to identify which of their processes can be off-shored to an advantage and which processes are best left onshore. Our first consider the criticality, complexity, IT feasibility, regulatory requirements, etc. of processes, and then work out how the processes will be delivered from our center including process improvements wherever possible.
In the Define Phase, the business requirements in terms of people, process and technology are captured. A project team comprising of representatives from Recruitment, Training, Operations, and Technology is created.
Once the scope of the process to be migrated has been defined, the Design Phase begins with outlining what the process requires in terms of people, processes and technology. Business continuity, change management communication, problem escalation and resolution are factored in. A detailed project plan is developed which identifies all relevant tasks, resources, costs, timelines and dependencies.
In the Execution Phase we recruit and train people as per requirements and also implement the technology solution. The project plan is tracked in regular project meetings and risk and issues are reviewed. Before a process goes live,an overall review ensures that all of the necessary elements are in place, and that we are ready to deliver.
In the final Delivery Phase, the project goes live. Our CEO is the owner of the project until all client metrics have been met.
Technology:
Performance, Scalability and Reliablity are the key parameters that are taken into consideration while designing our infrastructure.
DSL cable
Machine details and server details.
Network Infrastructure details.
Security and Business Continuity
People
Knowledge Work Force
We Believe people as invaluable resource since the foundation stone of providing world class customer satisfaction begins here.A conducive work environment is provided and out of the box thinking ideas are welcomed if it matches the mission of providing world class customer satisfaction to our clients. A Pragmatic Approach towards recruiting people has resulted in low attrition in employee turnover.We care for our employees and invest in grooming them to excel at a global level. Customized training programs create a multi-skilled, highly motivated workforce thus increasing process efficiencies and leading to reduced operational costs.
Work Environment:
A culture of professionalism, a commitment to merit, an innovation driven organizational structure result in real learning for employees.We strive towards in meeting employee satisfaction thru various methods like incentives,rewards,self improvement,personality development classes along with technical training from time to time.
FEEDBACK....
GET IN TOUCH...
