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$8 USD / hour
Flag of PHILIPPINES
cabuyao city, philippines
$8 USD / hour
It's currently 3:49 AM here
Joined May 24, 2016
5 Recommendations

Regine B.

@ginne24

5.0 (29 reviews)
6.0
6.0
98%
98%
$8 USD / hour
Flag of PHILIPPINES
cabuyao city, philippines
$8 USD / hour
97%
Jobs Completed
100%
On Budget
100%
On Time
13%
Repeat Hire Rate

Experienced and Highly Skilled Virtual Assistant

I have worked in the BPO industry for 6 years. I have handled different campaigns both US and UK clients. Here are the summary of my competencies: 1. Excellent Communication Skills Developed through experience in customer service, feedback and coaching sessions, training opportunities and communication training with com coaches. 2. Excellent Computer Literacy Proven through daily use of word, excel and power point as part of our daily task such as end of day reports, deep dive analysis and daily stats update. 3. Excellent Leadership Skill Developed through performing SME Roles such as handling and supporting teams, coaching and providing feedback to bottom performers, nesting and production agents, facilitating trainings and product/service updates 4. Excellent Interpersonal Skills Developed through daily collaboration with other resource units such as Q.A, Com coaches and Operations. As an SME, we are being assigned to different teams and different types of agent. In addition to that. I am highly experienced with Customer Support and CRM platforms like Zendesk, Freshdesk, and Ladesk, Gorgias, Reamaza and Gsuite. I have handled different eCommerce platforms such as Shopify, eBay, WooCommerce, and BigCommerce. I handled all inquiries via email, chat or phone that is related to; -Order Status -Order Fulfillment -Delivery Status -Product Inquiry -Returns and Exchange -Refunds and all other concerns

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Portfolio

10752461
3287145
3287142
3287139
3246044
3216065
10752461
3287145
3287142
3287139
3246044
3216065

Reviews

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Showing 1 - 5 out of 24 reviews
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5.0
$347.94 USD
Everything was great!
Data Processing
Data Entry
D
Flag of Vladimirs T.
@detgroup1
•
3 years ago
5.0
$260.16 USD
Very professional work and very helpful person!
Internet Marketing
Data Processing
Data Entry
Research
Excel
+1 more
B
Flag of Online W.
@bys2012
•
4 years ago
5.0
$110.00 USD
She's super helpful and worked really well and on time
Data Processing
Data Entry
Customer Support
Virtual Assistant
Web Search
User Avatar
Flag of Amer B.
@amerbarham
•
5 years ago
5.0
$4.00 USD
This is the best freelancer that ever happened to me, she is very flexible and keen to detail. Thank you!
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Flag of Moffat M.
@Karasinkamoses7
•
5 years ago
5.0
$2.00 USD
Regine has a great attention to detail, easy to work with, fast learner and able to follow directions. She's smart, very good in speaking English and I never had any problem with communication.
Data Entry
Research
Excel
Order Processing
+1 more
User Avatar
Flag of Jonnalyn F.
@jonna88
•
6 years ago

Experience

CUSTOMER SERVICE AND SALES SUPPORT

Convergys Corporation Philippines
Nov 2015 - Jun 2016 (7 months, 1 day)
CONVERGYS (Novermber 2015 – Present) Job Title: Customer Services and Sales Support Job Title: Financial Service Associate

SUBJECT MATTER EXPERT

CONVERGYS CORPORATION PHILIPPINES
Oct 2012 - Oct 2015 (3 years)
• Supervise both Nesting and Production agents • Serve as mentor and coach to the agents to address performance issues.. • Monitor calls to maintain quality standards and targets. • Work with other members of the Operations such as team leaders and Operation Managers to develop site wide action plans. • Conducts Scenario Based Training for Nesting and Production Agent. • Trained and coached weekly thru Triad Coaching/Feedback.

BILLING & SERVICES ADVISOR

CONVERGYS CORPORATION PHILIPPINES
Sep 2012 - Oct 2013 (1 year, 1 month)
• Provide customer service and billing support through clear and efficient communication • Handle complaints and problem solving in the best interest of both customer and company • Consistently provide excellent customer service through efficient call handling. • Complete research and projects in a timely manner

Education

BS PSYCHOLOGY

Our Lady of Fatima University, Philippines 2006 - 2010
(4 years)

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