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$4 USD / hour
Flag of PHILIPPINES
$4 USD / hour
It's currently 11:54 AM here
Joined March 18, 2014
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Peter Don C.

@disciple004

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$4 USD / hour
Flag of PHILIPPINES
$4 USD / hour
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Customer Service Specialist

I am a fast learner and love to help and provide support to people who needs fast and reliable assistance with excellent human connection. I worked for almost 8 yrs helping people over the phone and email guided by multiple training , coaching and vast experience on how to handle and provide excellent customer service. Willing and always excited to use new available tools in delivering great customer service with fast learning ability which I had proven to myself over the years. I will help you improve your company being the first wall of defense in retaining and gaining more loyal customers!

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Experience

Customer Service Representative/Technical Support

Qualfon
Nov 2010 - Feb 2014 (3 years, 3 months)
Working under a prepaid cellular company US based like Tracfone, Straighttalk, NET10, Safelink. I was promoted from Tier I rep to Tier II which already handled technical troubleshooting then to supervisory group which assist customer looking for a supervisor to talk to and then promoted to Tier III under Executive Resolution Dept which assist customer looking for customer asking for manager to speak to, handle complicated issues and escalations.

Education

Bachelor of Science in Nursing

Philippines 2006 - 2011
(5 years)

Qualifications

Top Representative of the month

Qualfon
2011
Award given to employee which has outstanding metrics which consist of Quality evaluations giving a 100% score, Attendance, Hold rate and Transfer rate.

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