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$19 USD / hour
Flag of NICARAGUA
ciudad sandino, nicaragua
$19 USD / hour
It's currently 1:39 PM here
Joined September 25, 2019
0 Recommendations

Félix Lenin B.

@darqmandy

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$19 USD / hour
Flag of NICARAGUA
ciudad sandino, nicaragua
$19 USD / hour
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Systems Engineer

14 years working in the IT Industry, I have varied experiences as a Systems Engineer, including: database administration, networking, help desk and as a Technical Account Manager, which is my current endeavor; all of which require extensive IT knowledge and great researching skills. 6 years in Architecture, I manage basic CAD as well as Inventor, Revit, Sketch Up and Lumion. Related to Architecture I can also handle Photoshop, Illustrator, After effects and others. My typing skills are above average in terms of speed and quality. I am no stranger to tools like grammarly if the environment requires and allows it. I am also great handling deadlines, working in a team and keeping a great environment thanks to my experience with direct contact and remote customer service.

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Experience

Technical Account Manager

Webhelp
Jul 2021 - Present
- Weekly regional SLA, project requirements, incidents and RFC reports to CEO and CIO - Manage deadlines for multiple regional projects - Technical evaluation and recommendation of tools as an internal software advisor - Regional technology assets budget, purchase and logistics

Technical Support Specialist

OneLink Nicaragua, S.A
Jul 2019 - Jun 2021 (1 year, 11 months)
- SLA bound to resolutions via ticketing system and report tracking. - Software viability analysis for projects ranging from NVDA for entry level CSR to remote support tools for service desk technicians. - Troubleshooting of specialized software such as Genesys VoIP solutions, Citrix remote desktops on AWS and VM Horizon Client. - Proprietary tools error resolution in team driven efforts with product owners, 2nd and 3rd level support and service providers.

Technical Support Advisor

OneLink Nicaragua, S.A
Jun 2018 - Jun 2019 (1 year)
- Provided technical support for VoIP and Exchange customers. - Fluent use of QoS analyzers for VoIP and CAS Logs generators for exchange servers. - Managed customer account services: email security, email routing, message tracking, email archiving, email journaling. Virtual number, IVR, call routing and VoIP softphone configuration. - Active directory object creation, linking, synchronization and management. - Office 365 licensing, user creation, office package installation and troubleshooting.

Education

Telematics Engineering

Universidad Nacional Autónoma de Nicaragua, Nicaragua 2021 - 2022
(1 year)

Systems Engineering

Universidad Centroamericana, Managua, Nicaragua 2008 - 2012
(4 years)

Qualifications

SCRUM Fundamentals

SCRUM Study
2021
The SFC is the proof of basic understanding of all SCRUM principles and serves as the basis for all further SCRUM Certifications, allowing certificate holders to identify and organize processes under this agile framework and participate in preparation to any of the steps needed for a successful SCRUM framework implementation or successful participation in a SCRUM workplace

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