Codeinfo is global IT CONSULTING & SOLUTIONS COMPANY that has been providing high value-added business solutions to enterprises of all sizes. Headquarter in India, Kolkata; Codeinnfo has proven competencies in business and technology areas.
Our service offerings vary with a combination of domain knowledge, technological competence, and proven delivery process. We strongly believe in working as an extended client organization. Our customers increase their business value by leveraging from our cost benefit advantages and Human Capital. Our delivery models leverage on state-of-the-art infrastructure and functional capabilities of our development centers. We provide a virtual "24 hour workday" transcending global time zones that is cost effective, expedites projects by providing round the clock support for critical software applications 365 days a year.
We have a record of solving business problems with high-quality business and technology solutions. Our capabilities are designed specifically for our customers.
Here what you may want to know about us…
We are local and global – Codeinfo’s top management is based locally in the India and easily accessible. Our global delivery model spans onsite, offsite, near shore and offshore.
We are entrepreneurial – Codeinfo’s entrepreneurial management ensures that the team has a make it happen approach to projects.
We are flexible – Codeinfo’s processes and methodologies are designed for work, collaborative computing, multi-vendor sourcing and alliances.
We are trusted partners – We make it easy for clients to do business with us. That is why our clients hire us again.
We are collaborative – Collaboration and knowledge transfer are part of everything we do for our clients that results in highly effective global teams.
We are innovative – We work with clients to build business solutions that transform their organizations.
We are disciplined – Codeinfo`s rock-solid methodologies, tightly managed processes and best practices ensure that we deliver consistent results.
Capabilities
· Multilingual & Multicultural
· Efficient customer oriented and computer efficient operators who are equipped to handle all types of customer calls using latest CRM Packages
· Inbound Calling
· Sales Support Help line
· Customer Service Help line
· Telemarketing-advertising Response
· Customer Care Help line
· Complaint Recording and Handling
Benefits
Key benefits of utilizing Codeinfos Contact Management Centers:
· Capability to support customers by effectively managing multiple customer access channels including the Telephone, Web self-service, e-mail, Chat and IVR, Consistent quality of service guidelines across all media and provide real-time, detailed management reporting to improve productivity and monitor service levels;
· Traditional ACDs (Automatic Call Distributor) will be complemented by intelligent VoIP, e-mail, fax, chat, and call-me-back request routers for more efficient skills-based routing and call routing based on detailed customer data;
· Use a single system to monitor customer calls, e-mail, text chat and queue times and enable agents to respond based on service level agreements and business rules;
· Latest technologies in agent scheduling and load-balancing; Systems are tightly integrated with warehousing, shipping and accounting to provide customers with the latest details on their orders; Leverage the benefits of CRM to raise customer service, raise revenues and lower costs.
Why Offshore?
A virtual 12-hour time zone difference with USA and other major markets for IT-Enabled Services. A large talent pool of English speaking and computer literate graduates that continues to cater to the growing demand of professionals for IT-Enabled Services. Cost of qualified personnel is amongst the lowest in the world.
