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Team LeaderNov 2013
Lead Support Professionals, foster their professional growth & development via effective coaching and communication, promote teamwork and cooperation in delivering the company's misison.
Agent Support GroupFeb 2013 - Nov 2013 (9 months)
Provide a high level of technical support via telephone and or other electronic mediums for a major product category. Coach and train Support Professionals in technical skills, customer service and other applicable processes.
Technical Support IIIJun 2008 - Dec 2010 (2 years)
Provide technical support via chat/telephone , employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a resolution.
Customer SupportNov 2007 - Jun 2008 (7 months)
Provide continuous excellent support via telephone for a limited product category. Delivering assistance relying on instructions and pre-established guidelines.