Profile image of cgalloalgarme
@cgalloalgarme
Flag of Philippines Lapu Lapu, Philippines
Member since February 3, 2018
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cgalloalgarme

Online Offline
10+ years BPO experience, keen on details and putting high priority on excellent customer experience. I can work with less supervision individually and a team player. New things challenges me for that is a way to improve ourselves and skills.
$5 USD/hr
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0.0
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Experience

Team Leader

Nov 2013

Lead Support Professionals, foster their professional growth & development via effective coaching and communication, promote teamwork and cooperation in delivering the company's misison.

Agent Support Group

Feb 2013 - Nov 2013 (9 months)

Provide a high level of technical support via telephone and or other electronic mediums for a major product category. Coach and train Support Professionals in technical skills, customer service and other applicable processes.

Technical Support III

Jun 2008 - Dec 2010 (2 years)

Provide technical support via chat/telephone , employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a resolution.

Customer Support

Nov 2007 - Jun 2008 (7 months)

Provide continuous excellent support via telephone for a limited product category. Delivering assistance relying on instructions and pre-established guidelines.

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