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siliguri, india
It's currently 10:03 AM here
Joined December 14, 2012
0 Recommendations
Arijit R.
@arijitray81
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siliguri, india
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Specialized in Technical Support, Customer Care, Email Marketing, Profiling, Prospecting
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Experience
Client Services (Senior Corporate Business Development Manager)
Feb 2010 - Present
Generating Qualified Sales opportunities (North Americas)
Understanding prospect requirements.
Working in target based environment.
Creating exhaustive company report.
Facilitating conference calls or F2F meetings between Industry Heads & Prospects.
Handing over the lead to the industry heads for further follow up.
Keeping leads warm after call / meetings until deal closure.
Post-Seminar / Post-Webinar follow-ups.
Email Marketing including designing
Supervisor, SPOC
Mar 2009 - Nov 2009 (8 months, 1 day)
Reporting and office management.
Boosting the morale of the employees.
Monitoring key systems
Ensuring customer satisfaction (CSAT)
Report building
Managing entire office operations
SWOT Analysis of agents
TNA of agents
Program Manager / Office Manager
Jul 2007 - Mar 2009 (1 year, 8 months)
Generating Qualified Sales opportunities (US region).
Understanding prospect requirements.
Helping clients' close deals.
Interacting with clients.
Ensuring client satisfaction.
Working in a target environment.
Ensuring SLA's are met.
Managing IT infrastructure (VoIP / Desktops / Server / Connectivity).
IT planning & budgeting.
Managing team of BDS & keeping them motivated.
Ensuring discipline and decorum in office.
Assigning targets to BDS.
Understanding training requirements
Education
BCA
(2 years)
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