Ann G. Profile

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$18 USD / hour

marikina,

philippines

$18 USD / hour

It's currently 8:47 AM here

Joined February 1, 2015

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Ann G.

@AnnGerez0520

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(0 reviews)

0.0

$18 USD / hour

marikina,

philippines

$18 USD / hour

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Quality Assurance Analyst

I have already gained some experience as a Quality Assurance Associate, Escalations Supervisor, Acting Team Manager, Back-Office Representative, Technical Support and Customer Service Representative

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Experience

Alorica

Sep 2017 - Present

I am a currently a Quality Analyst at an American Bank. I make sure that the agents's calls are calibrated with our client standards. I also do various reports assigned by clients and I always make sure to send them before the dead line.

Alorica

Jul 2015 - Oct 2017 (2 years, 3 months)

I worked as Back Office Representative at an American Bank. I was a consistent top performer because I always make sure that I do my allocations with no errors and take calls with good customer service.

EGS

Aug 2014 - Jul 2015 (11 months, 1 day)

I worked as an Escalations Supervisor at an American Telecommunications Company. I took escalated calls with irate customers and I always negotiate with them to make sure that my resolution for their issue are both beneficial for the customer and the company as well.