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Flag of NIGERIA
It's currently 10:39 AM here
Joined December 12, 2016
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abimbolairukera

@abimbolairukera

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Customer Service & Project Management Professional

I am a Certified and seasoned Projects & Customer Service Delivery Manager with over 10 years’ experience in Customer Service Delivery, Project Management, Sales and Sales Capability management . In Project management, my core competencies include cost management ( Cost Estimation) and time management( Scheduling and ETC Estimation respectively) as well as developing and implementing other stakeholder management and customer service delivery initiatives. My professional certifications include: 1. Project Management Professional (PMP), from PMI, Pennsylvania, USA. 2. ITIL - Foundation IT Service Delivery Manager, from ISEB, BCS, United Kingdom. Finally, as a proof of my proficiency and mastery of the English language as a tool for communication, I scored an 8.0 out of a total achievable score of 9.0 in a recently completed IELTS ( International English Language Testing System) examination.

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Education

Bachelor of Science in Economics (Honours)

University of Ilorin, Nigeria 1996 - 2001
(5 years)

Qualifications

ITIL IT Services Manager - Foundation

ISEB ITIL, BCS, United Kingdom
2006
Foundation certificate that certifies foundation level proficiency in IT/ ICT Services delivery management. it's scope includes Service level management, incident and problem management as well as the help desk function.

Project Management Professional

Project Management Institute, Pennsylvania, USA
2013
Project Management Proficiency

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