I am a Certified and seasoned Projects & Customer Service Delivery Manager with over 10 years’ experience in Customer Service Delivery, Project Management, Sales and Sales Capability management .
In Project management, my core competencies include cost management ( Cost Estimation) and time management( Scheduling and ETC Estimation respectively) as well as developing and implementing other stakeholder management and customer service delivery initiatives.
My professional certifications include:
1. Project Management Professional (PMP), from PMI, Pennsylvania, USA.
2. ITIL - Foundation IT Service Delivery Manager, from ISEB, BCS, United Kingdom.
Finally, as a proof of my proficiency and mastery of the English language as a tool for communication, I scored an 8.0 out of a total achievable score of 9.0 in a recently completed IELTS ( International English Language Testing System) examination.