You're now following
Error following user.
This user does not allow users to follow them.
You are already following this user.
Your membership plan only allows 0 follows. Upgrade here.
Successfully unfollowed
Error unfollowing user.
You have successfully recommended
Error recommending user.
Something went wrong. Please refresh the page and try again.
Email successfully verified.
london, united kingdom
It's currently 10:57 PM here
Joined January 28, 2012
0 Recommendations
Evangelos T.
@Vagtepes
4.2
4.2
95%
95%
london, united kingdom
100%
Jobs Completed
100%
On Budget
100%
On Time
22%
Repeat Hire Rate
Cyber Threat Researcher
Contact Evangelos T. about your job
Log in to discuss any details over chat.
Portfolio
Portfolio
Web Scraping
Added NHL/NFL/NBA Teams on Website
Added NHL/NFL/NBA Teams on Website
Manual Web Scraping
Web Scraping
Added NHL/NFL/NBA Teams on Website
Added NHL/NFL/NBA Teams on Website
Manual Web Scraping
Reviews
Changes saved
Showing 1 - 5 out of 23 reviews
$40.00 USD
Data Processing
Data Entry
Excel
Web Scraping
Web Search
+1 more
•
$15.00 USD
Data Processing
Data Entry
Photoshop
Virtual Assistant
Photo Editing
•
$32.00 USD
PHP
Web Scraping
Data Mining
P
•
£50.00 GBP
Excel
•
$25.00 USD
Web Search
B
•
Experience
Senior Support Engineer
Apr 2017 - Present
As a Senior Member of the Service Delivery team, I am responsible for troubleshooting escalated cases from the L1 Engineers as well as providing desk-side or class education to the team members.
-Troubleshooting complex escalated cases.
-Escalate further to the Engineering team via Jira when required.
-Provide product education to the new and current members of the team.
-Assist with the hiring process.
-Provide assistance and ideas to the management.
Call Center Agent / Data Entry Operator
Dec 2012 - Present
Tasked answering phone calls with professional manner, while performing data entry with speed and accuracy.
Duties:
o Process customer orders into the database
o Answer calls professionally
o Handle and resolve customer complaints
o Provide customers with product information
o Route calls to appropriate department
Technical Support Engineer
Feb 2016 - Apr 2017 (1 year, 2 months)
Working in the UK Service Delivery team providing 1st and 2nd line technical support (over the phone or via email) to UK and worldwide based customers over the Product.
- Assist customers with the product and their server configuration
- Troubleshooting email routing issues
- Advice customers over their email security and configuration
- Investigate email delays/Rejections/Bounces and other mailflow issues
- Assisting less experienced colleagues
Education
null
(8 years)
Qualifications
MCSA
Microsoft
2013
Microsoft Certified Solutions Associate
MCITP
Microsoft
2013
Windows 7, Enterprise Desktop Support Technician
MCP
Microsoft
2013
Microsoft Certified Professional
Publications
MCITP
Microsoft
Windows 7, Enterprise Desktop Support Technician
N/A
N/A
N/A
Contact Evangelos T. about your job
Log in to discuss any details over chat.
Verifications
Certifications
Top Skills
Browse Similar Freelancers
Browse Similar Showcases
Invite sent successfully!
Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Copy to clipboard failed, please try again after adjusting your permissions.
Copied to clipboard.
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.