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Flag of United States Cincinnati, United States
Member since June 2, 2012
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I currently work from home and have a free computer in front of me while I work 8 hours at my regular job. I like to stay busy so this would keep me occupied during my downtime at work, I type 55 wpm (Alpha-numeric entry) and I'm hard, dependable worker. Since money isn't a big issue (I just like to work) I'll more than likely bid under the amount you're asking-giving you more bang for your buck so to speak. Skills: MS Word & Excel Typing 55 WPM Filing Customer Service
$10 USD/hr
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Customer Advocate

Sep 2009

• Assisted guarantors and potential members with coverage information, EOB review (amount billed/paid), web navigation and service outages/disruptions. • Communicated directly with providers in adherence with company HIPAA practices and procedures; verified patient eligibility, answering questions pertaining maintenance scheduling and obtaining service authorizations (through client specific software) as requested. • Consistent high scores on customer feedback surveys.

Customer Service Rep

Nov 2004 - Sep 2009 (4 years)

• Sorted and distributed domestic and international intercompany mail, data entry and provided training to new or current employees as requested. • Metered and processed outgoing mail and overnight packages using various courier services and software: o i.e. DHL/Airborne, Fed Ex, USPS and UPS • Handled client specific correspondence from consumers, returned or routed to correct internal departments. • Maintained weekly/monthly overnight package reports for interdepartmental billing purposes; introduc

Clerical Temp

Apr 2002 - Nov 2004 (2 years)

• Researched incoming remittance advice received from payers and ensured accurate posting of payments.


  • Numeracy 1
  • US English Level 1


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