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Customer AdvocateSep 2009
• Assisted guarantors and potential members with coverage information, EOB review (amount billed/paid), web navigation and service outages/disruptions. • Communicated directly with providers in adherence with company HIPAA practices and procedures; verified patient eligibility, answering questions pertaining maintenance scheduling and obtaining service authorizations (through client specific software) as requested. • Consistent high scores on customer feedback surveys.
Customer Service RepNov 2004 - Sep 2009 (4 years)
• Sorted and distributed domestic and international intercompany mail, data entry and provided training to new or current employees as requested. • Metered and processed outgoing mail and overnight packages using various courier services and software: o i.e. DHL/Airborne, Fed Ex, USPS and UPS • Handled client specific correspondence from consumers, returned or routed to correct internal departments. • Maintained weekly/monthly overnight package reports for interdepartmental billing purposes; introduc
Clerical TempApr 2002 - Nov 2004 (2 years)
• Researched incoming remittance advice received from payers and ensured accurate posting of payments.
US English Level 188%
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