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$5 USD / hour
Flag of PHILIPPINES
lucena city, philippines
$5 USD / hour
It's currently 8:38 PM here
Joined March 16, 2018
0 Recommendations

Maria Allyzza D.

@AllyzzaDeGuzman

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$5 USD / hour
Flag of PHILIPPINES
lucena city, philippines
$5 USD / hour
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Repeat Hire Rate

CSR/ TSR. SME. Q.A CHAMPION. CRM & WFE tool.

I've been with BPO industry for almost 4 years. Dealing with irate customers, resolving problems and providing excellent service is my expertise. Some of the awards I received from the previous company that I worked are Work Force Engine Champion, and a consistent Quality Champion. I was a one of the subject matter experts (SMEs) - supporting both newbies and tenured agents. I'm also part of Escalation Team - handling supervisor, manager and executive calls. I have knowledge in MS WORD, CRM, POWER POINT, basic in Excel. Became a freelancer for almost 2 years now. Above all, I am still willing to learn and undergo training.

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Experience

Customer Support Representative

Ionized, LLC
Jun 2018 - Aug 2019 (1 year, 2 months)
Account: Multiple Company profile: E-commerce Supports: All forms of communication. Admin task, Refund, etc.

Technical Support Representative

Transcom Worldwide Philippines
Oct 2015 - Apr 2017 (1 year, 6 months)
ACCOUNT: Samsung Electronics America - Handheld Phones

Technical Support Representative

Teleperformance Philippines
Jun 2014 - Jun 2015 (1 year)
ACCOUNT: AT&T UVERSE

Education

Bachelor of science in Business Administration

Manuel S. Enverga University Foundation - Lucena, Philippines 2011 - 2014
(3 years)

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