ARupal2118

I have Worked with International Chat Support as a Technical Support Executive. I have sound knowledge how to chat with the customers and give assistance to them in accordance to company's guidelines. I have good command over How to Chat . I know how to greet customers as per their perception in the query. I know how to show sympathy and empathy to the customer. I have good knowledge about how to Probe for the issue to our customers. I have good command over the chat flow. 1. The Greeting 2. Showing Sympathy & Empathy 3. Probing for the issue 4. Resolving Customer Concern. 5. Engaging With Customer - Repo Building 6. Ending part. I believe that I can be suitable candidate for this job.