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Customer support and VA to help prepare shopify outputs for warehouse and answer client delivery enquiry emails

$10-20 NZD / hour

Closed
Posted about 1 year ago

$10-20 NZD / hour

Hi we have a need for a client facing email reply assistant. we get frequent emails re late/slow delivery. you will review email, check order and tracking and reply. Objective is to reduce client chargebacks (as they thing order is lost). This will be only 2-3 hours per week. we need some VA help to prepare our label printing files for the warehouse. It involved downloading shopify orders then processing theme though our xls macros and then uploading out put to our postal printing service. Then downloading the label PDFs and placing them into a cloud drive. It takes me about 30 minutes. We do it 3 times a week, so it will be only 2 hours. so we need only +- 5 hours a week but this will grow as we hand you more. you need excellent english, experience with client emails, be familiar with excel (as a user), rest we can teach you. thanks mike
Project ID: 35838490

About the project

152 proposals
Remote project
Active 1 yr ago

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152 freelancers are bidding on average $14 NZD/hour for this job
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Hi, I can do this work efficiently. I have done many similar projects please see my profile/resume for work history. I assure you that work done will be according to your requirement. I am ready to start work immediately after bid acceptance. If you have any queries/suggestions please let me know. Best Regards, Faisal
$10 NZD in 40 days
5.0 (179 reviews)
8.2
8.2
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Hello dear client, As a native English speaker with vast experience in Shopify, customer service, email management and live support I would be glad to work with you. I ensure that every customers needs are settled I am patient and easy to work with. I am ready to start now. Kindly send me a message for further discussions. Regards, Purity
$10 NZD in 5 days
5.0 (5 reviews)
6.8
6.8
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Hello Sir, I am ready for your Customer support and VA to help prepare shopify outputs for warehouse and answer client delivery enquiry emails project. I work as full time freelancer and have 11 years of experience in this field. I can reliably work on daily basis and perform the task as per your instructions. I'm online at the moment, feel free to initiate a chat; we can discuss further regarding your project. Thanking You. Regards Amir
$10 NZD in 40 days
5.0 (169 reviews)
7.0
7.0
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Hi, I can help you with email support, order management, customer service, and overall communication for an online store. I have great experience as a Virtual Assistant for 10 years across USA, Canada, and Europe. I have great English writing and speaking skills. I have worked with ecommerce businesses for customer service, order processing, shipping and logistics, complaints handling and accounting. Kindly contact me to discuss this further. Regards Nasir
$19 NZD in 40 days
5.0 (3 reviews)
6.6
6.6
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Hi Mike This is Subha from India. I understand from your post that you are looking for a VA who will work with you as CS for replying all clients mail and also some ad hoc admin task for shopify store. I would love to work with you as right now I'm working as a full time VA with an American medical company, but as you have mentioned it could be maximum for 5 hrs weekly so it looks like interesting for me. Please go through my profile and if you think it's suitable with your requirements then please knock me once. Thank you.
$13 NZD in 40 days
5.0 (7 reviews)
6.2
6.2
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Hi There, Ready right now I'm ready for Customer support and VA to help prepare shopify outputs for warehouse and answer client delivery enquiry emails. I will show you sample for your satisfaction and project accuracy then we will go to start, so please contact me and share more details thanks. Check My Profile: https://www.freelancer.pk/u/WelcomeClient I would like to work on this project and can complete with 100% accuracy within the time frame. https://www.freelancer.pk/projects/data-entry/copy-listings-from-website-another/reviews Thanks, Umer
$10 NZD in 40 days
4.8 (131 reviews)
6.1
6.1
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Hello Mike, Good day. I am Nitu. I am a data entry expert as well as a designer. I am doing work here last 8 years and successfully completed many VA task. I will be grateful if you give me a chance to do your work. As i have done many Va task i believe i can easily handle your task. I am an individual worker with English proficiency and familiar with client email, excell, word, ppt etc. I am also a designer and expert in photoshop and illustrator. lets discuss more and start the work. regards, Nitu
$15 NZD in 5 days
4.9 (60 reviews)
5.7
5.7
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“email support” virtual assistant” I have worked on similar projects to what you are looking for, and I am confident I can exceed your expectations. I will show you a sample first. I can work right away. Please message me. Thanks
$15 NZD in 40 days
4.9 (73 reviews)
5.7
5.7
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Hi, I'm an Expert Virtual Assistant providing services of Data Entry, Web Research, Data Mining, Data Processing, PDF conversion, Microsoft Office work, Photoshop work, and much more! I have experience of more than 2 years of in the Freelancing field.
$10 NZD in 40 days
4.8 (60 reviews)
5.8
5.8
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Sir, I'm very interested to work on this project... I have clearly read and understood the description of this project. I'm confident to do this work better and also on time with revisions. Be sure to get quality work and reliable help at lowest price. I have year's of experience. Hope to msg me soon... Thanks...
$10 NZD in 10 days
4.8 (98 reviews)
5.2
5.2
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Hi I can prepare your label printing files for the warehouse and answer client delivery enquiry emails and can start right away I can do this project for $ 7 per hour I have handled customer service for an online company before and I believe the skills I acquired would be useful to your project You can take a look at my reviews for assurance that your project will be done accurately and on time Hope you will consider my application Looking forward to working with you
$10 NZD in 40 days
5.0 (21 reviews)
5.1
5.1
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Hi I am Rashi and I have great written English skills. I have even passed US English exam of freelancer. I can answer and respond to both client and customer queries via email and chat so that your work is not delayed or lost. Please message to discuss as I understand the importance of timely conversation which is a goal to closing the deal and long term business relationship Thanks
$20 NZD in 40 days
5.0 (17 reviews)
4.4
4.4
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Hi Mike, I understand the fear of a business related to chargebacks, from my experience working with a Shopify store. As this role will handle the stage where customer thinks that their order is lost. Someone needs to be there for the equivalent of literally taking the customers in the warm arms. I mean handling them with empathy and according to the tracking, letting them know that they will get their order and there is no need to worry a chargeback isn't needed even remotely. The label printing process seems to be simple and once I am on it, I will be doing it in a loop every week without any mistakes. I can handle it wide variety of tasks and I am trainable for the others if required. - I have my experience from Uber as an e-mail customer support representative, and I have experience maintaining excel sheets. We can discuss more details in chat. I am available for a video call as well. Looking forward to your response.
$16 NZD in 40 days
5.0 (7 reviews)
4.2
4.2
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Hello Mike, I can perfectly handle your emails in a way that will ease your workload and save you business time. Kindly send me a message on CHAT to further discuss this and I'd be glad to get started for you as soon as possible. Thank you.
$15 NZD in 20 days
4.9 (17 reviews)
4.2
4.2
User Avatar
Hi, I am interested in your project and available to start immediately. I have experience as virtual assistant, data entry, Excel, customer support, and email handling. I would like to help you as customer support and virtual assistant to prepare your label printing files for warehouse and available 5 hours per week or more. Please don't hesitate to message me for further details. I look forward to hearing from you soon. Thanks.
$10 NZD in 20 days
5.0 (14 reviews)
3.7
3.7
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I am interested with this project as I believe I have the necessary skillset for the project. I have experience as a customer service representative (live chat support) and as a data entry specialist on various platforms. I am passionate about learning and very much willing to be trained.
$15 NZD in 40 days
5.0 (1 review)
3.8
3.8
User Avatar
Hi Mike, I am a talented Virtual assistant and would love to help you out with Customer support for your clients through emails, checking and tracking orders, preparing label files for your warehouse, and other administrative tasks. I can reply to their emails promptly at 30 secs to avoid chargebacks, and ensure that the label files get to the warehouse on time. I'm open to learning to grow and deliver seamless service to you and your customers. I'm a talented Virtual assistant with over six years of experience in Customer support, Email communication, and the use of Excel for data entry. I have a strong understanding of timely deliverables, accuracy, effective communication, efficiency, and attentiveness in a project, and I can deliver all. I'm available to start work immediately and for 5 hours or more. My rate is flexible and I am open to fair negotiation. I have experience working on Projects like yours where I assisted a client with uploading reviews with the Areviews app, tracking and responding to Customers' chats and emails for orders and inquiries. This got me a great review from him and a 5-star rating from customers for excellent customer service. I work methodically and can deliver within the necessary deadlines. Let me know if this works for you and we can discuss the project further. Cheers! Uche.
$15 NZD in 40 days
5.0 (7 reviews)
3.8
3.8
User Avatar
Dear Client, I have read your project details and i am interested in your project.I am working as full time virtual assistant from last 5 years and competed 28 projects.I am expert in the following areas : 1. Customer support 2. Web Research 3. Data Entry 4. Translation work 5. Photoshop I am expert in G Suite and MS office applications. Kindly ping me for further discussion about your project. Thanks Simranjit Singh
$15 NZD in 40 days
4.8 (22 reviews)
3.3
3.3
User Avatar
Hi. I am interested and would like to apply. I can help you handle a customer's inquiry via email and prepare label printing files for your warehouse. I will do my best to learn so I can do my job efficiently. I hope you consider me. Thank you.
$15 NZD in 40 days
5.0 (1 review)
3.1
3.1
User Avatar
Hi, I am a dedicated virtual assistant that works in a fast-paced environment, with organizational, technical, interpersonal, and soft skills. Confident and poised in interactions with individuals at all levels. High passion for learning, training, and development. Detail-oriented, creative, critical and open-minded, and resourceful in completing projects. Able to multi-task effectively.  I have been a virtual assistant since 2017 handling different clients with knowledge in real estate brokerage and appraisal, posting ads on craigslist, essential social media management like FB page manager, posting articles, and optimizing photos. Familiar with asana, slack, dropbox, Zendesk, ClickUp, ZoomInfo, click up, basic Wordpress content upload, formatting and editing, active campaign, team wave etc. I assure you that I am a passionate and trustworthy person. Fast learner, teachable and can work independently.  I am willing to talk with you about my dedication and eagerness to learn more. Please let me know your best time to talk.  Thank you Clarice
$10 NZD in 20 days
5.0 (1 review)
2.8
2.8

About the client

Flag of NEW ZEALAND
auckland, New Zealand
4.9
116
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Member since May 14, 2004

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