fix audio on MP4 to play on TV

I have a problem playing the below (dropbox link) MP4 file on my TV brochure.

[login to view URL]

The video works but we cannot hear the audio.

Please note the file plays on the computer and we can hear the sound but when I upload this file to my TV brochure the video plays but there is no audio.

Please also note we have three other mp4 video files on the TV brochure and they all play fine but for some reason this MP4 the video plays but there is no audio

I cannot figure why the audio does not play.

Can someone check the MP4 file and fix the issue?


Here is the link to the MP4 file

[login to view URL]

Skills: After Effects, Audio Services, Video Editing, Video Production, Video Services

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About the Employer:
( 129 reviews ) Slough, United Kingdom

Project ID: #18113082

Awarded to:


Hello, I have done the job and can send you right now. I 'II make you order and can send you done work. I 'II approach your work responsibly and professional. Can I start you work now? Thanks.

£13 GBP in 1 day
(1 Review)

10 freelancers are bidding on average £20 for this job


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£50 GBP in 1 day
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Do you have the manual to your TV or anywhere else you could look up the correct technical specifications for the video files? If not, we could compare the file that works and the one that doesn't. If that doesn't help More

£30 GBP in 0 days
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One of the audio characteristic of the file is not supported by the TV. Audio format is AAC, LC profile, stereo, variable bit rate mode 125-203 kb/s, 48.0 kHz sampling rate. I can create several test files, with diff More

£11 GBP in 1 day
(287 Reviews)

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£18 GBP in 1 day
(22 Reviews)

I have too much experince on Video editing Jobs. You can see them in my porfolio The Project details are good. If you have more details please let me know. To check my portfolio link: [login to view URL] Wh More

£20 GBP in 1 day
(46 Reviews)

hi there, i can look at the file for you and re render it for you, and what device exactly are you playing it on?

£15 GBP in 1 day
(6 Reviews)

Hello sir/mam The problem would be solved in a day. I will render you the same video in proper codec. No advances required. Thank you.

£10 GBP in 1 day
(11 Reviews)

i can help you right nkw Relevant Skills and Experience i will help you to fix it within 10 min

£18 GBP in 1 day
(0 Reviews)

Hi, Thank you for giving me a chance to bid on your project. i am a serious bidder here and i have already worked on a similar project before and can deliver as u have mentioned I have got Rich experience in Jooml More

£18 GBP in 7 days
(0 Reviews)